Emmy Steven

Experience

• 

  WebITScure

  Sept 2019 - Apr 2021

  Tech Writer

  ✅ Develop comprehensive user guides, technical overviews, FAQs, and in-product support material✅ Publish release notes using RoboHelp, MadCap, Wikis, or other documentation publishing software✅ Edit written content by the web developer for publication✅ Oversee the work of other writers to ensure they follow style and quality standards.✅ Review and revise technical communications

• 

  Polaris Bank Ltd.

  May 2021 - now

  ✅ Improved the company's WhatsApp ChatBot to enhance availability and response rate.✅ Developed a bespoke application to handle EOD timing and reporting✅ Maintained and upgraded the bank's existing applications✅ Wrote efficient codes that met the functional and technical specifications in order to solve a business problem ✅ Developed APIs that automate some processes on Flexcube✅ Debugged processes that failed on the application, server and/or database level✅ 30% decrease in TAT after optimising existing PL/SQL scripts✅ Supervised EOD and EOM on Oracle Flexcube

  • Tech Writer | Software Engineer

    Apr 2023 - now

  • Tech Writer | Core Banking Engineer

    May 2021 - Apr 2023
• 

  LogRocket

  Aug 2023 - now

  Content Advisory Board Member

  ✅ Participate in the development of content calendars and editorial plans.✅ Advise on new content formats, channels, and technologies to enhance engagement.✅ Ensure that content aligns with brand guidelines and strategic objectives.✅ Assess content performance metrics and provide recommendations for improvement.✅ Stay informed about industry trends, audience preferences, and emerging topics.

• 

  Codaholic

  Apr 2024 - now

  Content Writer

  ✅ Plan and curate relevant and impactful topics for podcast episodes✅ Engage with guests to bring unique perspectives and valuable insights to our audience.✅ Refine podcast sessions and ensure a polished and professional product for our listeners.✅ Manage the podcast's social media presence across platforms.