Suraj Kumar

Experience

• 

  National Commission For Human Development

  Aug 2004 - Aug 2008

  Regional IT Officer
• 

  Baclays Bank PLC

  Oct 2008 - Apr 2010

  IT Support Engineer
• 

  Barclays

  May 2010 - Jun 2015

  Assistant Manager Service del

  Customization on Flexcube Retail and Flexcube corporate products● Provide 99.99% service availability of all applications KAMLS, FCR, FCC, LG, IFE Retail, IFE Commercial etc.● Comprehensively aware on ITIL process (From Incident to change management)● Monitoring networking tools (Netqos) and (HP Overview) and liaison with Vendor in order trouble shooting the error● Monitoring ATMs of Pakistan (Euro net word wide information ATM tool) providing level2 support.● Analyzing and playing key role over configured patches by South African Datacenter team●In-depth knowledge of branch ops ,UATs fixes and its enhancements in CBS● 24/7 liaison with vendor and team● Supervising local intranet web portal and working as back up support of primary resource● Security Administrator of all applications● Coordination with in countrywide team for timely branch closure and regional team for EOD execution● Playing key role in DR activity (Disaster Recovery) ● Independently developed Barcode software for Document tracking● Replenishment and programming in ATMs Managing Barclays ATM network Show less

• 

  Habib Bank Limited

  Jun 2015 - now

  DevelopmentLed the end-to-end development of mobile app, from concept to deployment on both iOS and Android platforms.• Conducted detailed reviews of IT policies, procedures, and controls, identifying weaknesses and recommending improvements to mitigate risks.•Incident Response: Develop and execute incident response plans. Investigate security incidents, determine root causes and implement corrective actions to prevent future occurrences.•Vulnerability Management: Identify, assess, and prioritize security vulnerabilities in systems and networks. Coordinate patch management and remediation efforts.• Tremendous insight on Cloud Architecture, Security Compliance, Data Governance and Management, Certified service on ISO27000, Network security, Data Security, Data Encryption.• Collaborated with cross-functional teams to develop and implement audit programs tailored to specific business units, resulting in improved process efficiency and risk reduction.• Evaluated cybersecurity measures, including intrusion detection systems, firewalls, and encryption protocols, to enhance data protection and prevent security breaches.• Presented audit findings and recommendations to senior management and stakeholders, • Provide guidance and support in the implementation of process-based IT risk and control assessments in business.Hand on server, VMs, Network Devices and ATM L2, L3 SupportProjects:Led a team and different stakeholders in the successful delivery of Interbank Fund Transfer, Open Banking, National Net Settlement System, CCTV , Business Transformation, Real Time Gross Settlement Service, Temperatures and humidity devices, Centralize MIS system and many more.- Developed and managed project plans, schedules, and budgets, ensuring adherence to quality standards and project delivery timelines.- Collaborated with cross-functional teams, including developers, business analysts, and quality assurance, to achieve project goals Show less -Excellent communication, interpersonal skills and Leadership skills-Following the ITIL process -Drive for result by identifying and engaging all related Stake holders.- Managing Projects across Pakistan- Budgeting Optimization of links in order to reduce cost and boost up Uptime, availability of Core, Branch and ATMs link across Pakistan- Supervising team in Core, Aggregations links monitoring and deployment across Pakistan- Hands on router and switches- Good experience in routed and routing protocols- Configuration and troubleshooting in Juniper routers Cisco, Juniper (SSG140, SSG550, SSG20 and SRX210,220,320 etc and Fort iGATE- Countrywide managing ATMs and Branches, International Links- Liaison with Vendors for BAU and day to day operation and Media link deployment- In depth knowledge on all medias including Fiber, WIMAX, P2MP, 3G, DSL, LTE and VSAT and DRS.- Comply with all policies and procedure of HBL- Supervising, Managing, Monitoring tool Solar winds-Costing and Budgeting-Incident Management, Service request, Problem record and Change management-Analytical Skills-LAN support and Network trouble shooting-Managing incidents, Problem record and handling Change management.-Managing Dashboard of 1700 branches and 750 offsite ATMS-Meeting KPIs and maintaining more than 99% uptime of Branches and ATMs Show less

  • Head of Department Information Technology

    Dec 2019 - now

  • Manager NOC

    Jun 2015 - Dec 2019
• 

  HBL Maldives

  Dec 2019 - now

  Head of Information Technology