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Madhur Kaushal

Madhur Kaushal

Branch Manager

Followers of Madhur Kaushal905 followers
location of Madhur KaushalGreater Toronto Area, Canada

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  • Timeline

  • About me

    Director at Starwood Immigrations Inc.

  • Education

    • Alliance francaise de Chandigarh

      2013 - 2014
      Level B1 French Language

    • St. Lawrence College

      2015 - 2016
      Post Graduate Logistics, Materials, and Supply Chain Management

      Principles of Supply Chain ManagementSupply Chain Management Operations,Logistics and 3PL RolesInventory and Materials ManagementTransportation Systems and LogisticsSupply Chain Risk ManagementWarehouse Design and PlanningEffective Communication and ProfessionalismIT Applications for Logistics and Supply Chain Management3PL and Distribution Centre ManagementSupply and Demand ManagementStrategic SourcingInternational Logistics and Customs Regulations

    • Herzing College

      2018 - 2019
      Diploma in Accredited Immigration Consultant

    • Niagara College

      2015 - 2015
      Post Graduate Hospitality and Tourism Management 3.75

      Hospitality Operations and Risk ManagementStrategic Management and LeadershipSustainable Tourism Destination DevelopmentOperations Finance and Revenue ManagementTechnology Applications in Hospitality and TourismHospitality and Tourism MarketingCanadian Niche TourismHuman Resource ManagementThe Global EconomyAccommodations ManagementFood and Beverage Service ManagementHospitality Business Communications

    • Punjab Technical University

      2009 - 2012
      Bachelor's degree Airlines,Tourism and Hospitality Management

  • Experience

    • SOTC

      Mar 2012 - Oct 2013
      Branch Manager

      • Sales of group travel packages and customized tours by making telephone sales, attending sales calls and through walk-in customers.• My responsibility was to ensure smooth processing of the documents and payments from the client to the company • Creation of itineraries, packages and sales quotes for prospective clients, detail out presentations to clients, highlighting information about travel options and Package inclusions • Interacting with clients and vendors to maintain strong professional relationships.• Documenting and ensuring payment receipts from client to company, booking all travel entities like tickets, hotels and sightseeing on a timely and efficient manner.• Coordination with various travel suppliers and departments within the company.• Meeting and greeting all walk-in guests and providing them excellent service Show less

    • Hilton Worldwide

      Mar 2015 - Aug 2015
      Room Attendant

    • Aloft Vaughan Mills

      May 2016 - Oct 2016
      Housekeeping Supervisor

      • Inspection of Guestrooms and Public areas • Creation of staff weekly schedule based on occupancy forecasts• Creation of daily room assignments as per policy and assigning as per seniority• Supervision of daily operations to ensure high performance standards• Handling of guest complaints and to react promptly• Participation in daily briefing of employees to discuss key issues• Motivating staff to perform better and listen their grievances• Evaluation of conflicts and effective and timely decision making• Screening, Hiring and training of new employees • Coaching of under-performing staff and to take corrective action• To ensure professional appearance and conduct of staff Show less

    • Starwood Hotels & Resorts Worldwide, Inc.

      Nov 2016 - Jun 2018
      Housekeeping Supervisor

      • Inspection of Guestrooms and Public areas • To make sure all staffing requirements are met• Creation of daily room assignments as per policy and assigning as per seniority• Supervision of daily operations to ensure high performance standards and responsible for All lost and Found procedures• Handling of guest complaints and to react promptly• Participation in daily briefing of employees to discuss key issues• Motivating staff to perform better and listen their grievances• Evaluation of conflicts and effective and timely decision making• Screening, Hiring and training of new employees • Coaching of under-performing staff and to take corrective action• To ensure professional appearance and conduct of staff Show less

    • Marriott International

      Jul 2018 - Oct 2021

      • Front Desk Duty Manager

        Feb 2020 - Oct 2021

      • Quality Assurance Supervisor

        Jul 2018 - Feb 2020

    • Starwood Immigrations Inc.

      Nov 2021 - now
      Director

  • Licenses & Certifications

    • First Aid and CPR

      Indian Red Cross Society (IRCS)

  • Volunteer Experience

    • Guest Services for Rendezvous Canada 2015

      Issued by Niagara Falls Tourism
      Niagara Falls TourismAssociated with Madhur Kaushal