Luis Pacheco

Experience

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  CANTV

  Jul 1995 - Feb 2001

  Specialist Engineer
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  AIANE

  Mar 2001 - Jan 2002

  Specialist Engineer
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  CANTV

  Oct 2002 - Jan 2003

  Specialist Engineer
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  Unisys

  Jan 2003 - Aug 2003

  Telecommunications Specialist Engineer

  3rd level technical support to guarantee PDVSA (Main Petrol Company Venezuela) service level agreement. Including protocol analysis (ATM, Frame Relay, TCP/IP, X.25, HDLC, PPP, etc) and facilities performance (E1, E3, STM-1, OC-3, etc).

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  Nortel Networks

  Aug 2003 - Aug 2008

  Responsible for projects deployment based on PMI for 16 local and 58 international project with different complexity levels in the areas of wireless, wireline and optical, for customers located in: Venezuela, USA, Mexico, Puerto Rico, Dominican Republic, Peru and Belize.- Main project list where all PM phases were performed : Customer: Centennial, Puerto Rico, US. (2 PM).o CDMA Project (Complexity: High). Qty 2 MTX, Qty 2 CBRS, PDSN 16k and Qty 350 BTS. o EVDO Project (Complexity: High). Qty 52 BTS EVDO. Customer: Cablecom, DF, Mexico.o First Call Server Soft Switch (Complexity: High) for a Cable Company deployed in Mexico. Customer: CANTV, Banesco Bank. Venezuela.o Optical DWDM Project (Complexity: High). 4 Optera Switches: Customer: PRT, Puerto Rico, US.o Qty 24 DMS 100/250, Qty 23 SDM upgrade from LEC13/LEC15/LEC17 (Complexity: Medium) Customer: CANTV. Venezuela.o Qty 87 Passport 7k, Qty 11 Passport 15k upgrade from PCR2.1/PCR4.2/PCR6.1. (Complexity: Medium). Show less

  • Project Manager

    Aug 2003 - Aug 2008

  • Customer Services Account Manager (CSAM)

    Aug 2003 - Aug 2004
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  ZTE de Venezuela C.A.

  Feb 2008 - Dec 2015

  Senior Manager/Program Manager for main regional project (MOH) for all deployment activities (civil works, communications, engineering, installation, commissioning, integration, testing, training and documentation) with multidisciplinary work teams (local/remote, ZTE/Outsourcing) along with initiating, planing, executing, monitoring, controlling and closing process groups based on PMI/ITIL. Searching to achieve goals based on scope, schedule, budget, resources, risk and quality standards. Responsible for the overall management and successful execution of projects’ deployment post sales activities to provide customer Cantv support for all deliverables. Managing the customer service relationship from a global account perspective. - Post Sales proposal delivery management for customer requests for proposals (RFPs).- Project Manager responsible for following main projects: IPTV Project (Complexity: High). First IPTV End to End implementation in Latino America. DTH Project (Complexity: High). First DTH End to End implementation in Venezuela.

  • Senior Project Manager / Program Manager

    Mar 2011 - Dec 2015

  • Senior Project Manager

    Jan 2009 - Mar 2011

  • Project Manager

    Feb 2008 - Jan 2009
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  Comarch

  Jul 2016 - Jul 2020

  Program Manager / Project Manager

  - Project Manager for Comarch OSS suite E2E project implementation for leading operators in in Telecommunication sector located in United Kingdom and South Korea.- Program Manager for Comarch OSS suite E2E projects implementation for leading operators in telecommunication sector located in LATAM (Argentina, Chile, Colombia, Perú and Brasil).- Delivery practices based on: Prince2, PMI, ITIL, Agile, Scrum. - Proficiency in tools: Atlassian Jira and Confluence, MS Project, MS Office Suite. Show less

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  Akamai Technologies

  Aug 2020 - Jul 2024

  Technical Project Manager