Jonah Baker GBA

Experience

• 

  Aon

  Jun 2005 - May 2013

  Benefits Administrator

  • Research and analyze benefits and rates• Manually created benefits package letters as needed• Receive inbound and made outbound calls daily. • Assist 40-50 plus employees daily with Payroll, H&W, 401k, and Pension Benefits• Ensure compliance of Federal, and state laws, including HIPPA AND FMLA.• Liaison between employee and providers in problem solving related to claims and other matters• Assist management and other colleagues with duties that requires deep subject matter expertise• Train new/seasonal hires and ongoing employees on basic HW/DC/DB/COBRA knowledge and also client specific provisions• Ensured correct time was keyed into payroll weekly • Prevented over $100,000+ from being processed by thoroughly reviewing legal binding documents • Assisted family members in processing death claims• Lead a team of supervisors during Annual Enrollment Season• Interacted with clients to bring new business to the overall firm, and retain current business• Marketing and Sales of health benefits Show less

• 

  Morneau Shepell

  Jun 2013 - Oct 2015

  Benefits Specialist/ Technical Support Analyst

  • Subject matter expert for topics such as benefits administration practices, processing procedures, client-specific provisions and alternatives for service delivery.• Technical Support Analyst Leader. • Responsible for reviewing, updating and managing eligibility data, responding to HR, billing inquiries, reviewing and responding to file error reports.• Familiar with the working knowledge of the Health Care Exchange. • Draft Technical Support mass communication to ensure staff, management, and client are up to date with trends. • Interact with client and management on recommending process improvements to better serve customers and staff. • Create and manage Tech Support training materials. • Facilitate training to new hires, and seasonal staff on technical support changes as needed. • De-escalate cases by interacting with the customers and all vendors.• Resolve customer escalations that arrived from the client. • Provide informal coaching to Tier 1 • Applied Six Sigma Methodologies to resolving issues, and process improvements. • Review, research, and resolve escalated cases through case management software. Show less

• 

  CONSULTING SUPPORT SERVICES LTD

  Nov 2015 - Mar 2016

  Employee Benefits Account Manager

  • Serves as a resource for team members regarding any coverage issues or general benefits questions.• Serves as liaison to Benefits and Payroll relative to developing tracking and monitoring systems to ensure accuracy of benefits deductions and benefits administration.• Assists in managing vendor relationships including payments and deadlines. Serves as liaison with Payroll and Accounts Payable in vendor billing reconciliation process.• Monitors and administers Short Term Disability and Long Term Disability through proper communication with employees, Benefits and Payroll; ensures payments have been processed timely and in the proper amounts.• Verify the calculation of the monthly premiums statements for all group insurance policies. • Activates, inactivates, and updates benefit deductions for employees both in the Electronic Benefit system, and in the ADP module; ensures all entries made in Electronic Benefit system are applied to ADP system.• Coordinates COBRA coverage for former employees.• Creates a wide variety of reports and correspondence including benefit communication pieces, open enrollment flyers, Benefits-at-a-Glance and serves as primary contact for all employee issues regarding claim and benefits questions.• Assists employees in processing all paperwork and documentation as needed for their benefits including depend eligibility verification.• Participates in annual open enrollment process and benefits/health fair as well as traveling to the facilities to conduct open enrollment.• Participates in the presentation of the benefits section during new employee orientation. Assists in and/or prepares responses to Benefit questions.• Represents the Benefits Department in a positive team member focused manner while maintaining and providing timely follow-up/status of requests. Show less

• 

  Professional Enrollment Concepts, INC

  Mar 2016 - Nov 2017

  Benefits Account Manager

  • Utilize multiple platform to review, process and complete transactions and research.• Respond to multiple client’s issues ranging from major carrier file escalations to minor individual indicative data updates.• Participate in Sales Meetings with prospective clients/brokers to demonstrate the HR Platform.• Prepare and review standardize, and create adhoc reports for brokers and clients on a daily, weekly, and monthly basis. • Collaborate with clients and brokers in setting goals and deadlines the open enrollment window.• Partner with the Call Center Team to aide in resolving customer’s escalations and inquires. • Assist Data Analyst with discrepancy reports and employee’s coverage updates with carriers.• Trained new onboarding employees in company’s processes and provisions.• Assist in the implementation phase of planning and testing a client’s database to ensure the platform is configured as based on client’s provisions. • Assist in restructuring and improving the training materials and procedure for new hires. • Serve as a liaison between clients, brokers, and vendors by handling questions, interpreted and administer contracts and help resolve escalations and related problems.• Recommend methods of contacting employees during the open enrollment window to aide in increasing the enrollment completion rate. Show less

• 

  Empyrean Benefit Solutions, Inc.

  Dec 2017 - Jun 2021

  Client Services Manager
• 

  KTSU 2 News

  Jun 2021 - Aug 2022

  Multimedia Journalist
• 

  Moody Insurance Agency

  Sept 2022 - Jun 2023

  Account Manager-Employee Benefits
• 

  Holmes Murphy

  Jul 2023 - now

  Account Manager III, EB
• 

  NAAIA Colorado Chapter

  Aug 2024 - now

  Board Member