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Vijay Ram

Vijay Ram

Customer Support Engineer

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location of Vijay RamMumbai, Maharashtra, India

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  • Timeline

  • About me

    Telecom Engineer -III at Herbalife Nutrition

  • Education

    • Manipal University

      -
      BSC IT course

    • NHHS

      1996 - 1999
      Diploma; H.S.C Electronics and Communication Engineering

  • Experience

    • Datacom products India Pvt Ltd

      Mar 2000 - Oct 2004
      Customer Support Engineer

    • VSNL TATA INDICOM (Outsource)

      Oct 2004 - May 2006
      Project Engineer

      IPT (Internet Telephony) / IPCC (Internet Protocol Contact Centre

    • Ramco Infotech Ltd

      Jun 2006 - Nov 2009

      Completed project of Nortel CS 1000M Rls 4.0 interoperate with Cisco Unified Communication Manager 6.0 using 20 SIP trunks catering 1500 users for Welspun Anjar.Complete installation of PBX Nortel Meridian 11c with VGMC IP Telephony & Call-pilot Mini for Saraswat Bank.Completed the installation of Nortel CS 1000M (Meridian 61c) with Call pilot 201i for Welspun Anjar. Included configuration of TDM Telephony for 900 Users and IP Telephony for 100 users.Successfully completed installation of Nortel BCM 400 for a stock brokerage firm Twin earth.Complete installation of PBX Nortel BCM 200 with IP Telephony for Mahanagar Bank.Completed project of CS 1000S Rls 4.5 for office communication & ATM Connectivity on ip Phone for Sarswat Infotech Ltd.Completed project for AFL Call center with installation of Meridian 11c , Symposium server, TAPI Server. Show less Administration and Installation of Nortel Voice product.Process Management for all voice projects.Documentation of voice network and Projects Implemented.Customer management & Customer Training.Supporting Presales team for providing solutions catering to new customer requirements.Providing remote and onsite support to the AMC customers.Providing Onsite support and solutions to the Tier two Customers for Ascent networks.Held training sessions for L1 voice engineers. Show less

      • Project undertaken

        Jun 2006 - Nov 2009

      • Job Profile

        Jun 2006 - Nov 2009

    • Nortel India Pvt Ltd

      Nov 2009 - Feb 2010
      Job Profile

      Administration & Maintenance of Nortel Voice Products Remotely for MAC Works.Looking after Escalated calls.Supporting L1 Engg.

    • Orange buisness services

      Feb 2010 - Sept 2015
      Team Leader

      Managing Medium and Large Accounts, Responsible for Upgrade and project Implementation.Preparation of LLD, PDP,

    • NSC

      Sept 2015 - Jul 2021
      UC Consultant at NSC

    • Herbalife

      Jul 2021 - now
      Telecom Engineer -III

      Voice infrastructure support and convergence

  • Licenses & Certifications

    • Cisco Certified Internetwork Expert Collabration (CCIE)

      Cisco
      Oct 2019