Brandy M. McCartney, Ed.M

Experience

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  Walt Disney World

  Oct 2006 - Nov 2016

  Bartender/Bar Trainer/Guest Services Coordinator

  • Create, execute, and evaluate new employee training plans based on previous experience, skill, and learning style • Multi-task while maintaining positive work environment and consistent guest satisfaction• Independently develop and implement solutions to unique guest issues and operations inconsistencies

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  Hilton

  Jan 2017 - Jul 2019

  Bartender - Bar Trainer

  • Recruit, train, and evaluate service team members while upholding industry-leading standards of customer service excellence• Supervise teams of servers, hosts, and kitchen staff

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  Risepoint

  Aug 2019 - now

  Senior Student Retention Specialist

  Previously Wiley University Services• Provide customized counseling, advisory, and guidance services to diverse sets of higher education students through the entire program experience• Implement thoughtful and individualized mentoring and academic counseling for a population of 600+ students • Create, schedule and host term by term orientation sessions for new students• Collaborate with professors, admissions officers, financial aid, and administration stakeholders to align advisory systems with university goals and benchmarks• Create and execute training media for both students and staff for ease and enhancement of the student experience• Reinforce quantitative data to improve scheduled proactive student outreach with organization of key identifiers, such as last date of attendance, sit out reasons, and potential roadblocks • Master and utilize student learning systems to better guide students to success• Operate in remote environment to seamlessly deliver excellent advisory services via video conferencing software and other associated technology (Zoom, Teams)• Excel at communicating effectively through verbal and written expression• Create and deliver data sheets and reports utilizing Microsoft Office, SRP and Business office software Show less