Ahmad Sameem

Experience

• 

  UNDP

  Jul 2009 - May 2014

  ICT Officer

  - Oversee the SharePoint infrastructure, user access and application deployment. Support the installation, configuration, operation, and maintenance of all SharePoint servers, equipment, and software related to SharePoint 2010/2013 platforms.- Implement the deployment plan for all necessary Office 365 components including MS-SharePoint, and Office 365 Professional Plus.- Prepare migration plan from in-house SharePoint 2010 server to SharePoint 2013 and Office 365. - Developing InfoPath forms and providing technical support of InfoPath forms, including communicating the location of form libraries, their purpose and workflows using Nintex workflow app.- Deploy and maintain physical and virtual servers. Monitoring the resources for all virtual servers to ensure high availability and performance for mission critical applications/servers; - Configure and maintain Windows Active Directory (Create, change, and delete user accounts) and Group Policy environment (managing user based/computer based policies through GPO). Show less

• 

  IBM

  Sept 2014 - May 2017

  Technical Support Specialist

  - Being a vital part of the Global Customer Support team worked on highly complex product and providing end user support services for major accounts, ensuring overall customer satisfaction and total resolution of each service case.- Troubleshoot issues in deployment and administration of enterprise data storage infrastructure for IBM customers using IBM Elastic Storage Server (ESS) and IBM Spectrum Scale (GPFS) file system.- Document and track end user’s cases from start to finish ensuring customer expectations are properly met by looking into logs and system error logs and that technical issues are resolved typically by phone, email and remote access tools.- Identify potential product defects and create test cases to reproduce the issues into a local environment by configuring and creating virtual nodes within VMware.- Monitor system performance and tune to optimize usage of system resources and automate routine tasks through shell and perl scripting. Show less

• 

  BMO Financial Group

  May 2017 - Sept 2022

  IT Operations Specialist

  - Worked as part of larger BMO Technology and Operations department. Implement and support BMO operations Azure cloud and M365 infrastructure for various applications and systems.- Administer and manage IT Ops Azure tenant and services to enable safe enterprise-wide use of cloud common functionality.- Manage users, groups, licenses, and configure administrative access by using the Microsoft 365 admin center and the Windows PowerShell command-line interface.- Analyze all security logs for M365 services and Azure to identify and eliminate outside and internal threats.- Responsible for SharePoint online Architecture and Administration: custom lists & solutions, web parts, access management, DLP and data retention, deploying solutions and flows in Power Platform etc.- Demonstrate and implement the numerous capabilities of data visualization such as Power BI to aggregate data from SharePoint lists to meet business requirements.- Developing complex workflows with PowerApps, MS Flow and SharePoint Designer to meet business requirements Show less

• 

  University of Toronto

  Sept 2022 - now

  Security Manager

  - Driving the development and configuration of the MS Cloud and M365 platforms, focusing on comprehensive planning and execution to meet organizational goals.- Providing expert guidance on system security enhancements, specializing in Threat Protection, Information Protection, Collaboration Solutions, and more, to safegaurd UofT digital infrastructure against threats.- Establishing and maintaining Tier 3 support operations for the enterprise MS Cloud platform, offering advanced technical assistance for help requests and managing information resources efficiently.Leading the design and implementation of issue management and technical triage processes, ensuring swift resolution of challenges and maintaining the integrity of UofT's MS Cloud and M365 environments.- Conducting thorough research on emerging technologies and security trends within the platforms, aiming to proactively safeguard UofT's information and assets. Show less