Deep Enrich
Satender Singh
129 followers
Delhi, India
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About me
Customer Success Professional
Education
IMT CDL Ghaziabad
2021 - 2023PGDM Business Analyst
Delhi University
-Bachelor of Arts - BA
Experience
IBM
Jun 2008 - Dec 2016SLA Analyst
Oct 2015 - Dec 2016WFM Lead
Jun 2008 - Oct 2015
BT Group
Feb 2017 - Dec 2023Working in IT Service Delivery Management for Global Insurance company i.e. Zurich Insurance & Farmers for its all geographies i.e. Europe, APAC MEA, North America and Latin America. Major Tasks: Service assurance and delivery, RCA & 3Cs, SLA and Contractual Reporting, SLA Mitigation, Service Credits assessment, Automation, Client Management.
Customer Success Professional
Oct 2022 - Dec 2023Customer Success Advisor
Feb 2017 - Sept 2022
Licenses & Certifications
- View certificate
Customer Service: Managing Customer Feedback
LinkedInMar 2023
- View certificate
Business Development Foundations
LinkedInMar 2023 - View certificate
Communicating Across Cultures
LinkedInOct 2022 - View certificate
IT Service Management Foundations: Change Management
LinkedInMar 2023 - View certificate
Communicating to Drive People to Take Action
LinkedInMar 2023 - View certificate
Developing a Service Mindset
LinkedInMar 2023 - View certificate
Excel: Macros and VBA for Beginners
LinkedInMar 2023 - View certificate
Business Process Improvement
LinkedInMar 2023 - View certificate
Cultivating a Growth Mindset
LinkedInMar 2023 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInFeb 2023
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