Iris Schaeffer

Experience

• 

  United Behavioral Health

  Apr 2002 - Jun 2005

  Built relationships with employer/group clients (not individual members) and served as the primary point of contact for overall and day-to-day service delivery. Initial point of contact for individuals accessing mental health and substance use disorder benefits.

  • Account Administrator

    Feb 2003 - Jun 2005

  • Intake Counselor

    Apr 2002 - Feb 2003
• 

  OptumHealth

  Oct 2007 - Jun 2020

  Senior Client Service Manager

  • Develops and maintains relationships with key clients, consultants and brokers relative to existing customers and new products.• Serves as single point of contact for the customer for all related issues and requests.• Provides consultative and proactive recommendations to the customer and internally to add value. • Maintains information via Salesforce.com to provide a comprehensive view of customer's environment and identify potential needs. • Identifies and researches individual issues and more global trends within Operations impacting my book-of-business; collaborates with appropriate functional areas to develop solutions.• Proactively manages client performance guarantees and works with appropriate internal constituents to establish necessary steps to correct and improve results.• Conducts client presentations during quarterly and annual meetings; hosts health/benefit orientations for HR staff and employees• Serves as Subject Matter Expert (SME) for Direct Behavioral Health renewals, consulting peers on federal parity compliance. Show less

• 

  UnitedHealthcare

  Jun 2020 - Nov 2020

  Field Account Manager
• 

  Kaiser Permanente

  Nov 2020 - now

  • Account Manager

    Oct 2024 - now

  • Account Manager IV - Client Service Management

    Nov 2020 - now