Brian Oswald

Experience

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  Sprint/Alorica/DecisionOne

  Nov 2001 - Mar 2007

  Senior Corporate Trainer

  • Train and manage trainers and employees concerning mobile technology, customer satisfaction, and quality for Sprint • Develop innovative recurrent training courses to support management, quality, and technical teams to up-train and cross-train team members.

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  Verizon Business

  Mar 2007 - Mar 2014

  Business Analyst

  • Support a database of telecommunications rates through a research and data entry process and internal audit.• Develop general user interface applications and websites to display calculated telecommunication database rates and records.

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  Godspeed Graphics

  Jan 2010 - now

  CEO of Design

  Meet with clients to brainstorm, design, and implement all avenues of graphic design.

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  Cookson Hills Christian Ministries

  Mar 2014 - Feb 2016

  Group Home Manager

  • Nurture and care for the basic needs of up to 10 children between the ages of 5-17, including organization of meals, medicines, doctor visits, and activities• Train children in maintaining healthy relationships with peers and authority figures• Develop plans for children to grow in independence and be prepared for their journey in life• Model and teach students to be responsible and respectful, and to be a person of good character

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  Cal Farley's

  Mar 2016 - Dec 2016

  Group Home Manager

  • Nurture and care for the basic needs of up to 12 children between the ages of 5-17, including organization of meals, medicines, doctor visits, and activities• Train children in maintaining healthy relationships with peers and authority figures• Develop plans for children to grow in independence and be prepared for their journey in life• Model and teach students to be responsible and respectful, and to be a person of good character

• 

  Avis Budget Group

  Jan 2017 - Oct 2017

  Customer Care Team Lead

  Negotiate solutions to issues related to customer experience with rental cars to include: pricing disputes, complex international coverages, etc. Additionally, partnered with team members for solutions when they needed assistance for clients via telephone and e-mail to satisfaction.

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  HCSC Blue Cross Blue Shield

  Oct 2017 - Jan 2019

  Customer Advocate II

  Assisted providers and third party reps with creation and status of pre-authorization requests and appeals; adhered to HIPPA laws and policies.

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  Infosys Limited

  Jan 2019 - now

  Senior System Engineer

  • Support a database of telecommunications rates through a research and data entry process and internal audit.• Develop general user interface applications and websites to display calculated telecommunication database rates and records.