Mohammed Omar

Experience

• 

  Sunbulah Group

  Aug 2007 - Sept 2007

  Merchandiser/Coordinator

  Coordinated logistical re-supplying of in-store products.

• 

  King Faisal Specialist Hospital

  Jan 2009 - May 2009

  Telephone Tech III

  Work on voicemail system, witness system, Call Management system, communications manager and billing system. Provide telephone installations, telephone project and troubleshooting.

• 

  STC

  May 2010 - Feb 2013

  Communication Engineer

  Filtering and analyzing DSL and PSTN complaints; work on HUAWEI, Alcatel Lucent and Nokia-SEIMENS Network Management Systems, Alcatel-Lucent Network Analyzer and Fixed lines Provisioning Client.

• 

  Philips

  Feb 2013 - now

  Successfully set up the level 1 and level 2 support organization for the Middle East Turkey and Africa region. Standardized the support processes from case creation, to escalation to problem management. Formulated the standard work document and added it to the quality management system. Lead and coached the support team consisting of 10 on-site engineers and 18 remote support engineer. Groomed talents and promoted them to bigger roles outside the team. Leading the teams of the customer care center operations across Gulf and KSA Managing local distribution centers across the region MET. Responsible for logistics returns in Middle East and turkey. Insuring inventories are within acceptable level. Continuously improving the stock aging for branch and field service engineers warehouses.

  • Incident Manager Software Solutions - Middle East, Turkey and Africa

    Jan 2021 - now

  • Customer Care Center Manager - Middle East

    Jan 2019 - Jan 2021

  • Customer Care Center Manager - Gulf and Levant

    Jul 2018 - Jan 2019

  • Regional logistics officer Middle East and Turkey

    Mar 2015 - Jun 2018

  • Call Center Coordinator

    Feb 2013 - Feb 2015