Fatoni Mujiono

Experience

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  PT Infomedia Solusi Humanika (ISH)

  Nov 2016 - May 2018

  As a Quality Control at Contact Center 147 Telkom Indonesia, I have extensive experience in assessing and enhancing the quality of customer service. I actively provide feedback to agents, identify improvement opportunities, and play a role in the development of training programs. With a focus on the company's vision, I also lead the Research and Development team for innovation in improving operational efficiency and customer satisfaction. Committed to excellence standards, I consistently ensure that each interaction reflects the best quality of Contact Center 147 Telkom Indonesia. Show less As a Contact Center 147 Agent, I serve as a frontline representative for PT. Telkom Indonesia to customers in Indonesia. I actively contribute by providing fast and accurate service, handling customer inquiries, focusing on solutions, and building positive relationships.In January 2017, I had the honor of representing PT. Telkom Indonesia in The Best Contact Center Indonesia (TBCCI). Bringing home the Silver Medal served as a tangible proof of my competence and commitment to the service quality at CC147. This aligns with my support for the company's vision of creating an unparalleled customer experience. Show less

  • Quality Control CC 147

    Mar 2018 - May 2018

  • Agent Contact Center 147

    Nov 2016 - Feb 2018
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  PT. INFOMEDIA NUSANTARA

  Jun 2018 - Dec 2023

  As the National Project Coordinator at TAM DBS Telkom Indonesia, I have responsibilities in planning, managing, monitoring, evaluating operations, and making decisions to enhance project performance. My primary focus is to achieve optimal KPI and profitability results. In 2022, we successfully increased the project's KPI achievement from 72% to 107%, recording 48 thousand sales of Internet products and contributing revenue of IDR 129 billion for our client, Telkom Indonesia, while also contributing a 21% Gross Profit Margin (GPM) for Infomedia Nusantara. Show less As a Data Analyst in the Telkom 3 Department of PT Infomedia Nusantara, I have successfully managed 6 major projects at Telkom and 6 projects for its subsidiaries. With a focus on data analysis to support strategic decision-making, provide strong insights, identify trends, and enhance operational efficiency, achieving a Gross Profit Margin of over 25%. This success reflects my analytical skills, critical thinking, and adaptability in a dynamic work environment. I take pride in contributing to the company's progress by ensuring each project meets the company's quality standards. Show less

  • Operation Manager CRM OPS Telco 1 Segment 3

    Jan 2023 - Dec 2023

  • National Project Coordinator TAM DBS Telkom Indonesia

    Feb 2021 - Dec 2022

  • Data Analyst Departement Telkom 3

    Jun 2018 - Jan 2021