ERIC LACEY

Experience

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  Bev's Bees Nest

  Jan 1993 - Jan 1999

  Care Provider/Skill Developer

  Provided care, and developmental skills for 6 men (ages range 15-33 years old) with severe physical/Intellectual disability's.

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  RIZZO FORD

  Jul 1997 - Nov 2006

  TECH/SERVICE MANAGER
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  FLOOD FORD EAST GREENWICH

  Sept 2007 - now

  SERVICE MANAGER

  I Create, review, correct, implement, and track process for daily operations that will build on customer experience; and satisfaction. I Review methods of payment for repairs submitted to customers, manufacturer, or internal management. Making sure all are in conjunction with polices and procedures. If concern is presented rectify it and offer assistance with correction, and coaching/training to prevent concern from happening again. Respond effectively to Customer and employee emotions, ascertain a resolve beneficial for customer satisfaction, employee engagement and financial growth. Show less