Youssef Guizani

Experience

• 

  MAE ASSURANCES

  Apr 2013 - Dec 2023

  Responsible for preparing statistics for the various reinsurance projects:-Data recovery, transformation, analysis, and communication to reinsurers for quotation in the form of a profile-Collecting background information and assessments of risk-Analyzing statistical data using specific computer programs writing quotes and negotiating the terms with brokers and clients-Deciding the wording of policies-Preparing insurance policy terms and conditions-Member within the project team for the acquisition of an ERP for life insurance-Member within the MAE Website project/digitalization عرض أقل Act as a customer service representative at MAE Assurances:-Manage clients' needs in terms of coverage, quote, claims and billing.-Update policy changes on a customer account and informs clients about policy changes according to local regulations.-Consult with clients to help process quotes and issue renewals or any updates needed to current policies-Gather all documentation needed for claims reporting and contact an adjuster to process it against a current policy-Meet regularly with agents to keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers-Field prospecting to help meet the companies' goals عرض أقل

  • Reinsurance Analyst and Life Underwriter

    Jan 2016 - Dec 2023

  • Account Manager

    Apr 2013 - Jan 2016
• 

  EY

  Jan 2024 - Sept 2024

  Consultant senior

  Adapting CRM systems (Microsoft Power Apps) to meet insurance-specific needs.Conducting market needs analysis for insurance in the EMEA region.Drafting and delivering functional design specifications (SFD).Supporting the creation of diagrams, graphs, and test databases.Preparing prospecting and marketing materials.Optimizing customer journeys for local insurers.

• 

  KAPIA-RGI

  Sept 2024 - now

  Life Insurance Business Analyst

  Manage post-production client support within Customer Care teams.Handle client requests, focusing on anomaly reporting and resolution.Perform corrective and evolutionary maintenance of solutions in collaboration with Product, Project, and IT teams.Receive and analyze client requests with a focus on reproduction and investigation.Forward specific requests to development and configuration teams when necessary.Conduct acceptance testing and validation of developments.Document delivery elements for client implementation.Guide clients through acceptance testing and validation phases.Participate in operational committees with clients.Draft functional specifications for solution enhancements with client and development team approval.Oversee the realization and follow-up of solution updates.Prepare and execute test cases for validation purposes.Deliver updates and provide client support during implementation. عرض أقل