Matthew Vassallo

Experience

• 

  Malta Information Technology Agency

  Jun 2007 - Sept 2009

  Network Support Engineer

  As an Network Support Engineer, I have had the opportunity to gain hands-on experience in supporting local networks for government offices, ensuring seamless connectivity and optimal performance. My responsibilities have included the installation of new network switches for government schools, and contributing to the expansion and enhancement of educational network infrastructures.I have demonstrated proficiency in configuring VLANs on both HP and Cisco switches, implementing network segmentation for improved efficiency and security. Additionally, I actively contributed to maintaining network security and functionality by updating Cisco routers with the latest operating systems.As part of my role, I have also played a crucial role in keeping IT documentation and network diagrams up-to-date, ensuring accurate and accessible resources for effective troubleshooting and future planning. This experience has provided me with valuable insights into network administration, problem-solving, and the dynamic field of ICT, setting a strong foundation for my continued growth and contribution in the field. Show less

• 

  Accreda Ltd

  Jun 2011 - Dec 2016

  In this position I played a pivotal role in managing the comprehensive IT infrastructure of our organization, spanning operations across four offices. Adept at overseeing various facets, I have successfully led the setup and management of new VMware ESXi and XEN host servers, orchestrating the seamless migration of virtual machines to enhance system performance.My responsibilities extended to initiating and executing new office infrastructure setups, encompassing critical components such as Active Directory, DNS, DHCP, and network configurations. I have demonstrated expertise in setting up and managing multiple Exchange 2010 environments, ensuring reliable and efficient email communication throughout the organization.In the realm of data protection, I have overseen the management of backups using EMC Retrospect and Veeam, implementing robust strategies for comprehensive data security. Additionally, I have configured and managed HP MSA SANs, optimizing storage solutions to facilitate efficient data handling. Show less As a System Administrator, I was responsible of administering the entire Microsoft Windows Server environments, ensuring the stability, security, and optimal performance of critical IT infrastructure. I have played a key role in managing the Active Directory infrastructure, overseeing user accounts, group policies, and security configurations. Additionally, I have configured and maintained networking components using Juniper and Ubiquiti WiFi technologies, ensuring seamless connectivity across the organization.My expertise extends to implementing and managing solid backup solutions using EMC Retrospect, ensuring data protection and facilitating efficient disaster recovery processes. I have also contributed to enhancing operational efficiency by establishing and customizing a ticketing system for streamlined service requests and incident management. In the realm of telephony systems, I have successfully administered it’s infrastructure using Alcatel OmniPCX, ensuring reliable and effective telecommunication services. Show less

  • Senior Systems Administrator

    Jul 2014 - Dec 2016

  • Systems Administrator

    Jun 2011 - Jun 2014
• 

  Vista

  Jan 2017 - now

  As a Global IT Support Manager, I have the privilege of leading and managing an internal IT Support team spanning EMEA, Asia, and the US. Through my role, I've been instrumental in fostering collaboration and driving operational efficiency within the team. Conducting operational review meetings with both IT and Management teams, I've played a key role in aligning support strategies with overall business objectives. My cross-functional collaboration with internal IT teams and business partners has been crucial in successfully driving various projects to completion. Participating in project proposals to management and business partners, I have contributed to strategic decision-making processes. My commitment to team development is evident through mentoring team leads and providing hands-on training to enhance the collective knowledge and skills of the team. Show less As an IT Support Team Lead, I have the privilege of leading a global team of 15 skilled support engineers distributed across the globe. Hosting team meetings to foster collaboration and share team metrics on a weekly basis, ensuring transparency and alignment with team goals. My role involves taking charge of the 'business as usual' workload of the IT Support team, including onboarding new team members and providing ongoing training. Establishing working procedures between IT Support and other support teams, taking ownership of incidents, and ensuring timely communication to the business. Show less I played a pivotal role in managing and maintaining Windows 2008 R2 and 2012 servers, overseeing critical components such as Active Directory, DNS, and Group Policy Objects (GPOs). My responsibilities extended to managing Microsoft File Server Clusters and DFS, ensuring efficient and reliable file sharing. Additionally, I maintained vCenter 6.5 in a high-availability (HA) cluster environment, implemented Microsoft SQL 2016 instances running on DAG, and managed Citrix environments (v5.5 & v6.7), utilizing static machines and Virtual Desktop Infrastructures (VDIs) for optimal performance.Engaging with IT Infrastructure projects and improvements, I contributed to automating the deployment of Windows machines using Deployment Workbench and took pride in mentoring the Junior team, fostering a culture of continuous learning and professional growth. Show less

  • Global IT Support Manager

    Dec 2021 - now

  • Global IT Support Lead

    Aug 2020 - Dec 2021

  • Systems Administrator

    Jan 2017 - Aug 2020