Jazmine Jimenez

Experience

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  Winn-Dixie

  May 2010 - Feb 2013

  Customer Service Lead

  Primary responsibilities & accountabilities•Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.•Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.•Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.•Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.•Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.•Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.•Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.•Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.•Maintain confidentiality of information.•Put up discarded or returned merchandise.•Perform cashier associate duties, as necessary.•Perform pricing duties, as necessary.•Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Show less

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  Wells Fargo

  Nov 2012 - Jul 2013

  Teller

  Performed as a Teller specializing in account transactions ranging from loan and credit card payments, cashing checks, and withdrawals as well as selling cashier and travelers checks.

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  Andrews Federal Credit Union

  Jun 2015 - Jan 2017

  Teller

  Performed as a Teller specializing in account transactions ranging from loan and credit card payments, cashing checks, and withdrawals as well as selling cashier and travelers checks. Quickly rose to senior teller and began mentorship of junior tellers in customer service techniques and banking operations. Completed training in credit union money handling procedures.

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  Andrews Federal Credit Union

  Apr 2017 - Nov 2017

  Telephone Sales Representative

  Worked as a Service Representative assisting customers with lending and/or credit cards, savings and checking accounts. Cross-trained in Financial Service Representative procedures and duties in order to facilitate streamlined customer service. Aided customers with differentiating complexities of service requests creating a strong sense of pride for members

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  Starbucks

  Nov 2021 - Nov 2022

  Assistant Manager
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  Starbucks

  -

  Shift Supervisor