Carla Pagan

Experience

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  Law Offices of Thomas More Holland

  May 1997 - May 2000

  Legal Secretary/Paralegal

  • Responsible for initial intake in all workers' compensation cases. • Drafted and filed all workers' compensation petitions, motions and legal pleadings. • Followed-up on clients' workers compensation checks if they were not received or were the wrong amount. • Prepared quantum meruits and initial disclosures. • Abstracted depositions and medical records. • Performed research and investigation via the internet. • Requested records from Division of Motor Vehicles. • Assisted in interviewing new clients who were applying for Social Security Disability benefits, and obtained and organized our clients’ medical records for claim development. • Assisted with organizing medical records for clients filing for Social Security Disability. • Provided marketing assistance. • Handled client billing. • Performed various administrative duties such as calendaring, managing depositions, answering phones, typing, transcription, filing and organizing files. • Responsible for all phases of start-up operation. Show less

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  FC Development Group LLC f/k/a Freedman & Co. Real Estate Inc.

  May 2000 - Jul 2001

  Lease Administrator

  • Proofread and summarized various legal documents, including: commercial retail leases, purchase and sale agreements, partnership agreements, construction, and permanent loan documents. • Assisted with due diligence and attended closings and settlements.• Monitored lease terms; created, edited and maintained monthly rent rolls; followed up for receipt of proper certificates of insurance• Administered monthly leasing reports.

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  Galfand Berger, LLP

  Jul 2001 - Jun 2002

  Legal Secretary

  • Assisted attorneys and paralegals with discovery and trial preparation for worker’s compensation and product’s liability matters. • Maintained attorney calendars, including the scheduling of meetings, depositions, conferences and hearings.• Set up, organized and maintained and closed case files. • Liaised with clients, opposing counsel, expert and fact witnesses and judges’ chambers. • Transcribed heavy dictation including correspondence, pleadings, status memorandum, and motions. Show less

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  Sills Cummis & Gross P.C.

  Jul 2002 - May 2005

  Legal Secretary

  • Administered and maintained expense and billing accounts for three attorneys. • Assisted attorneys and paralegals with trial preparation, discovery work, bankruptcy filings, and fee applications. • Assisted corporate attorneys and paralegals with a variety of corporate housekeeping matters, including, UCC filings, Certificates of Incorporation, revisions to Articles of Incorporation, By-Laws, and Operating Agreements.• Transcribed legal contracts, applied revisions using track changes, corroborated redlined revisions from both parties, and proofread final product.• Managed heavy volume of complex legal word processing of legal documents, forms, and correspondence in several areas of law; summarized leases. Accomplishment:• Appointed first point of contact for any technical issues within the office prior to escalating to the Help Desk department. Show less

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  Schwartz Edelstein Law Group LLC

  Jun 2005 - May 2010

  Word Processor/Help Desk

  • Managed all phases of start-up operation such as setting up new users locally and on the telephone system. • Assisted attorneys in various types of law by transcribing, revising, proofreading, and finalizing complaints, motions, briefs, orders, affidavits, discovery and correspondence.• Cleaned-up, formatted, and added table of contents and table of authorities to legal documents for filing. • Facilitated staff training on computer use, formatting issues, and procedures for electronic filing at the trial court level. • Assisted the Marketing Director with creating and editing PowerPoint presentations, brochures, and biographies for seminars, proposals, and other promotional materials. Accomplishments:• Collaborated with attorneys on creating their PowerPoint presentations. • Streamlined processes within the firm by creating templates for standard legal documents. Show less

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  Robert A. Bernstein, Esq., LLC

  Sept 2008 - Apr 2010

  Per Diem Computer Consultant

  • Assist with installation of necessary software, printer/scanner. • Educated staff on using Word, Outlook and Excel. • Managed and maintained the firm’s database of “Clients.” • Created Word templates relating to Estate matters.

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  Klehr Harrison Harvey Branzburg LLP

  Jun 2010 - Dec 2010

  Legal Assistant

  • Assisted a partner, an associate, and a paralegal with non-contested and contested mortgage foreclosure matters, including, but not limited to, preparation of: Foreclosure Complaints, Notice of Lis Pendens, Certifications and Schedules of Proof of Amount Due, default packages and final judgment packages, drafting Loan Modification Agreements, Forbearance Agreements, and Purchase and Escrow Agreements. • Organized pleadings and revised motions relating to Chapter 7 and Chapter 13 bankruptcy disputes on behalf of the creditors and creditors’ committee. Show less

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  The Law Offices of Thomas More Holland

  May 2011 - May 2014

  Paralegal

  • Conducted initial intake history for all Spanish-speaking clients; interpreted and translated conversations and documents.• Managed case load of 74 workers' compensation, personal injury, and employment claims from initial inception to conclusion, including: requesting and organizing medical records; tracking clients’ health care providers, medications, reports and bills, and subrogation liens and maintaining file organization and update.• Filed charges related to workplace discrimination and retaliation with the U.S. Equal Employment Opportunity Commission and complaints for illegal discrimination with the Pennsylvania Human Relations Commission.• Drafted, revised, formatted, proofread, and cite checked and filed legal pleadings including: complaints, motions, bill of costs, demands, distributions sheets, and quantum meruits, subpoenas, and workers’ compensation petitions. • Prepared and answered Interrogatories and Request for Production of documents, bates stamped production, and filed motions to compel discovery.• Trained staff, attorneys, law clerks, and interns on office procedures and computer programs/software.• Served as liaison between attorneys and clients providing status of case and assisted attorneys with resolving any client issues including medical treatment and workers' compensation benefits payments.• Conducted factual research for litigation, including: postal checks, motor vehicle tag numbers, driving records, and criminal background checks. • Worked closely with expert witnesses, including preparation of expert witness notebooks; scheduling client interviews and/or medical examinations; scheduled depositions, and trial testimony.Accomplishments:• Implemented and created instruction manuals to support the staff training and assisted the IT Department with setting up new users. • Designed new hire materials and templates to incorporate as part of their training. Show less

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  RP Vocational Rehabilitation

  Jul 2014 - Apr 2015

  Administrative Assistant/Office Manager

  • Drafted, revised, proofread and formatted correspondence to clients in regard to outstanding invoices, collection efforts, upcoming appointments, and requests for records; transcribed, reviewed, and edited Vocational Rehabilitation Evaluation reports.• Scanned and printed medical records, discovery requests and responses, and income tax returns received in order to complete the Vocational Rehabilitation Evaluation report.• Managed appointments on calendar, including coordinating travel arrangements for train, air and personal transportation.• Answered telephone calls and took accurate messages, from attorneys, family members and law office personnel and physicians.• Monitored and replenished office supplies, vocational rehabilitation test forms, postage, and office equipment; negotiated contracts with vendors.• Gathered invoices and submitted requests to Social Security Administration.• Updated the Employment Manual and Training Manual. Show less

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  Contemporary Staffing Solutions

  May 2015 - Aug 2015

  Paralegal

  • Read, summarized, and entered 147 contracts plus renewals into the ServiceNow system, within a three-week period, for PHH Corporation to stay compliant throughout the life of each contract.• Participated in daily webinars and resolved any software issues in ServiceNow.

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  PHH Mortgage

  Sept 2015 - Jun 2019

  Sr. IT Procurement Analyst

  • Acted as a primary point of contact for department heads, project managers, and suppliers. • Reviewed requisitions in ServiceNow including Requests for Information (RFI), Requests for Quotes (RFQ), and Requests for Proposals (RFP).• Analyzed vendors’ prices, quality, availability, reliability, and technical support, and assessed which product/service was best for the company’s needs and coordinated the implementation of new agreements.• Per day, created and managed an average of 4 Purchase Orders or used the Company’s credit card for the acquisition of an average of 13 orders for IT software, IT maintenance, hardware, peripherals, telecommunications, office supplies, and other facilities related items.• Supported IT Asset Management with hardware and software inventory; tracked merchandise that was received and remained outstanding while successfully staying within budget. • Coordinated the return of defective and/or incorrect products by requesting and processing RMAs, and processed credits related to the order. • Processed an average of 22 invoices per day for payment and resolved outstanding invoices through a collaborated effort with Accounts Payable, project managers, and department heads.• Worked on special projects, as needed, including summarizing and entering into Zycus contracts such as Master Service Agreements (MSAs), Amendments, Statements of Work (SOW), Schedules, and Requests for Proposals (RFPs). Accomplishments:• Created and implemented a new procedure where approvals are needed prior to requesting any purchase orders or invoices. • Saved the company money by identifying and researching software license allotments and reallocating them to appropriate users. Show less

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  The Judge Group

  Jan 2020 - Apr 2021

  Vendor Management Assistant

  • Assisted in the setup, on-boarding, and ongoing maintenance of any third-party providers in Oracle and in Lockpath, by creating profiles for each provider and managed any changes. • Engaged third party providers, as required, for additional information and guidance through the on-boarding process.• Performed operational review tasks under the direction of the Assistant Vice President of Vendor Management by conducting a due diligence review on each third-party provider based on the internal due diligence policy and procedures. • Collaborated with the Information Security Risk Team to vet new and existing third-party providers and established a risk ranking for each provider, requested reviews, and gathered output from those reviews.• Reviewed collateral gathered from various sources using the Dun & Bradstreet database.• Updated Oracle and Lockpath with existing contracts as well as stored new contracts.• Kept track of specialized vendors, deadlines to conduct next reviews, and maintained updated business licenses, activated certificates of insurance with proper coverage, and updated codes of conduct for each Third-Party Provider. • Periodically audited tasks and procedures to achieve smooth workflows within the Procurement and Vendor Management department and other departments within the Company.Accomplishment: • Implemented excel spreadsheets to streamline projects in the vendor management department. Show less

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  Planet Technology

  May 2021 - Mar 2022

  Business Analyst

  • Review IT contracts and purchase orders from 246 vendors within the Oracle Contracts and Oracle Procurement modules and save key contractual information in the IT inventory database. • Organize and manage IT contract expirations involving software, hardware, maintenance and support, and services (“IT Components”) governed by the Transitional Services Agreement between bluebird bio, Inc. and 2seventy bio, Inc.• Process tickets in ServiceNow for new IT Components or amendments in the Transitional Services Agreement.• Monitor data requests in ServiceNow and collect information necessary to determine system disposition, entanglements, and data separation strategy to stay compliant with the terms and conditions of the Transitional Services Agreement.• Prepare weekly reports utilized by Legal and Finance which contains active, expired, terminated, and extended IT Components.Accomplishment: • Developed an administrative and operational process to maintain the term, use, and budget of 186 IT Components under the Transitional Services Agreement. Show less

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  The Carrera Agency

  Mar 2022 - Sept 2022

  IT Procurement Analyst

  • Processed requisitions in ServiceNow for Software purchases and assignment of licenses. • Supported IT Asset Management with software inventory by using Smartsheet and Excel to track the software being used at Solidigm, the names of the users, state/city/region where licenses are being used, the license keys and/or installs purchased, and the total cost of the asset. • Served as an account manager for the purposes of assigning software licenses. • Daily audit of processes and procedures of the IT Asset Management group to improve business practices amongst the group and Portfolio Management, Procurement, and Supplier Management.• Point of contact between key business owners, Portfolio Management, Procurement, and vendors to successfully process new software purchases and renewals and track the order through the IT Demand Tracker and the IT Procurement Tracker until receipt of assets. • Analyzed vendors’ prices, quality, availability, reliability, and technical support, and assess which product/service was best for the company’s needs and coordinate the implementation of new agreements.• Reviewed IT contracts from 110 vendors, located in various SharePoint sites, saving key contractual information for key stakeholders to review and for Solidigm. Show less

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  Solidigm

  Sept 2022 - Dec 2023

  IT Supplier Manager/IT Asset Manager

  • Managed the lifecycle of over 500 IT contracts totaling $31M which involved requirements gathering, price negotiation, and purchase execution to renewal within Smartsheets, SAP Ariba, and S/4 Hana platforms. This enhanced contract visibility for better decision-making, risk management, compliance and deadlines to prevent excessive fines, fees, and potential legal consequences.• Collaborated with IT leadership, internal stakeholders, Indirect Procurement, and suppliers to negotiate software contracts empowering Solidigm to meet key TSA (Transitional Service Agreement) milestones with Intel Corporation.• Managed the software license lifecycle process for more than 150 licenses ensuring timely renewals, continuous access to software, contractual understanding, risk mitigation, and effective communication to address or negotiate terms.• Addressed a weekly average of 40 incoming ServiceNow tickets requesting the purchase of hardware and software, the renewal of software and maintenance, and license assignments.• Partnered with the End User Computer Center team and the Service Desk to support end users, encompassing software license management, asset discovery, inventory, and incident resolution. • Set-up the IT Asset Management program which allowed the tracking of all IT assets, locations, costs, and maintenance contracts in a centralized database.• Conducted periodic audits for software, allowing software licenses to be repurposed, preventing Solidigm from spending additional money for software. Key Accomplishment: • Created standard and non-standard software request workflows in ServiceNow including new software or services associated with Solidigm's IT Assets. This enabled risk assessments, legal review, and analysis to determine the need and compatibility with Solidigm's network infrastructure.• Prevented service interruption by obtaining software licenses via bridged networks in the United States for newly onboarded engineers located in Mexico. Show less

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  Robert Half

  Apr 2024 - now

  IT Procurement Specialist

  Managing all aspects of IT purchasing contracts for hardware, software, and services, within Penn Procurement Services.