Avicxely Leal

Experience

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  SYKES Costa Rica

  Aug 2014 - Dec 2015

  Cisco Engineer

  Working for worldwide customers within own team or with other Cisco teams to solve problems and enhance future products with limited supervision.-Solving reported product and network problems of moderate and high complexity.-Providing technical consultation to other team members in areas of expertise if necessary.-Effectively utilizing technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.-Providing systems/product advice and identifying improvement opportunities and recommendations in products and processes if necessary.-Keeping up-to-date with the latest technology products in area of expertise in order to provide a high quality support in current and future types of support services.Other tasks handled include (not limited to):Servers virtualization processes.VMware connectivity, set up, status verification.Routing troubleshooting and configurations Show less

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  Hewlett Packard Enterprise

  Jan 2016 - Jul 2022

  Test Case Creationinvolved in understanding Business requirements and works with the development and stakeholders to translate requirements into solution designs and test cases. Test Plan CreationInvolved in the planning, monitoring, and control of the testing activities and tasks.Responsible for Test Strategy formulation, consolidation and prioritization of test casesSchedule the tests for execution and adapting the test plan and compensating as needed to adjust to Evolving conditions.Quality Control ReportsLead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites.Responsible to generate the test reports by monitor, measure and control the test progress, the product quality status and the test results.Process Document Creation and Updates Analyze current processes and practices and suggest/ drive improvements. Also, defines processes as neededDefining the testing process and setting the test team up for continued success.Continuous Improvement ReportsOversee the CLCA process and Retrospectives, monitor and track all action items. Coach, Mentor and Trainer Acts as subject matter expect for Software testing standards, processes, methodology and tools.Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood.FacilitatorRemoving impediments to the Development Team’s progress.Facilitating Scrum events as requested or needed.Link between the development team and automationWorked on Agile project to implement Scale Agile in the organization Show less • Develops organization-wide architectures and methodologies for systems, equipment, and device testing across multiple platforms and organizations within the Global Business Unit.• Identifies and evaluates new technologies, innovations, and outsourced testing partner relationships for alignment with technology roadmap and business value; creates plans for integration and update into architecture.• Reviews and evaluates product designs and project activities for compliance with technology and testing guidelines and standards.• Provides tangible feedback based on results to improve product quality and mitigate risk of product failure.• Develop, test and release diagnostic tools used in factories during the manufacture of Servers.• Development of software solutions to increase performance and quality. Knowledge of Perl, Python, Shell Scripting and SUSE Linux, working with XML files.• Design of automated processes used to test equipment achieving high levels of quality. Responsible for quality assurance, by creating, planning and executing test plans | test cases. • Administered version controlling of the code using tools like SVN and GIT. Experience working using Agile methodologies use of the Jira tool.Hewlett Packard Enterprise – Global Operations - Global Test and Cyber Security Supply Chain. Show less

  • Scrum Master/QA Lead

    Jul 2020 - Jul 2022

  • Systems/Software Engineer at Hewlett Packard Enterprise

    Jan 2016 - Jun 2020
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  TransUnion

  Jul 2022 - Dec 2023

  Scrum Master

  Uphold the framework and integrity of scrum practices.Mentor and coach, the teams on Agile methodology and Scrum values and processes.▪ Facilitates PI (Program Increment) and sprint planning processes, as well as all other scrum ceremonies, and empower team commitment to PI and sprint delivery.Initiate / participate in cross organization dependencies for/from other scrum teams.▪ Ability to collaborate with teams to identify and resolve problems and remove impediments/barriers for the team.Participate in longer term roadmap planning.Provide key metrics to track and assess the performance of the team.Create useful dashboards to present it to various stakeholders. Show less