Flora Hanna

Experience

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  Amazon

  Oct 2019 - Mar 2020

  Customer Service Representative

  • Customer Engagement and Interaction.• Resolving customer needs and issues.• Ensure customer level agreements are met.• Promoting Amazon services to achieve customer satisfaction.

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  National Bank of Egypt (NBE)

  Nov 2020 - Aug 2021

  Telesales Specialist

  Ask questions to understand customer requirements and close sales.• Answer questions about products or the Bank.• Outstanding negotiation skills with the ability to resolve issues and address.• Follows all relevant department policies, processes, standard operating procedures and instructions.• Adhere to the bank clean desk policy.• Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work.• Listening to the customers' needs to generate repeat sales.• Keeping up to date on all products and informing customers of new products.• Keep records of calls and sales and note useful information. Show less

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  Allianz

  Oct 2021 - Dec 2022

  Bancassurance Specialist

  • Deal with the banks partner and mange bank & company relationship efficiently.• achieve monthly sales target.• conduct sales meetings with prospect clients.• provide after sales service to existing customer.• Prepare daily sales report (DSR) including sales activities and call reports, share it with supervisor to track sales performance achievement versus budget and work on alternative plans when needed.• Respond positively and diligently to colleagues and coordinate and communicate.• Enter customer information in the system, process orders to get the best offer Show less

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  Saib

  Jan 2023 - now

  Customer Service Officer