Lakshmi K M

Experience

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  Cognizant

  Jan 2016 - Sept 2018

  Senior System Engineer

  • Worked for one of the Canada’s largest retailing company- managing change activities and received “Customer Champion” Award in the client visit for outstanding contribution to the change team.• End-to end management of change requests lifecycle.o Review Change requests submitted by technical teams.o Ensure change approvals by following up with tower leads.o Post review of changes post implementation and ensure change results are documented.o Closing the change requests post successful implementation.• Producing Change Management Reports like Upcoming Changes, Daily Change Reports, Change Reminders, Failed /Backed Out Changes.• Hosting Change Advisory Board from Change Management Team.• Application/Package Creation in SCCM. Internal, Pilot testing and handling production deployments by raising change requests.• Software Update group creation, Content distribution and scheduling pilot and production deployments for the patches released by Microsoft every month. Weniger anzeigen

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  Accenture in India

  Jan 2018 - Feb 2022

  S/W Application / Cloud Senior Analyst at Accenture

  • Application /Package Internal testing, pilot testing and mass rollout to production environment.• Change request creation, participation in CAB calls.• Monitoring Service-Now queue and providing L3 support to end users via Remote Desktop Connection to resolves issues.• Software Update Group Creation, Content Distribution, Patch Deployments to workstations.• Remediating Patch Installation Failures.• Providing weekly /Monthly Compliance Reports to Clients.• Dynamic report creation using Microsoft PowerBI.• Responsible for SCCM CB Update to latest version.• Third-Party Applications Management via Heimdal Security.• Worked extensively for Probe Migration Project across all the sites in the environment and received appreciation within the team.• Managed Heimdal Security tool solely for Third-Party Applications Management.• Published PowerBI dashboards for dynamic reporting.• AZ-900 (Microsoft Certified Azure Fundamentals) Certification. Weniger anzeigen

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  Honeywell

  Jan 2022 - Jan 2023

  Senior IT Engineer

  • MECM /SCCM Software Update Group Creation, Content Distribution, Patch Deployments to workstations/laptops.• Vulnerability Remediation to increase patch compliance.• Communicated compliance and operational metrics.• Review daily results from vulnerability scanner, identify vulnerabilities and exposures. Utilize data collected in analysis tool to identify severity level and plan short- and long-term remediation and proactive countermeasures and controls.• Analyzed and implemented the office 365 update deployment through SCCM for all production devices. Testing & deploying office updates on each Semi-Annual version release.• NexThink Fundamentals Certification. Weniger anzeigen

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  Cuculus GmbH

  Jan 2024 - now

  Office 365 Administrator