Niall Burley

Experience

• 

  Sainsbury's

  Dec 2017 - now

  Developing and motivating my management team, acting as a role model and guiding them to work as a productive team, helping to improve their confidence in leadership.Confidently leading through communication, feeding back performance to my management team and colleagues, inspiring improvements and celebrating success.Spotting opportunities to maximise our customer service, putting in clear actions to rectify issues.Planning ahead, being proactive in solving problems before they arise.Being accountable for my department, as well as deputising for the Store Manager. Show less Leading a large team who seamlessly pick, prepare and deliver online orders to customer’s doorsteps, while managing the use of the warehouse and the fleet of vans on site.Maintaining the day-to-day operation, driving the team to achieve challenging KPI targets, and celebrating success.Ensuring my fleet of drivers are operating safely and legally.Providing the best service possible to our customers.Coaching and supporting colleagues to drive performance, and facing into challenging conversations where necessary.Managing the wider store, having knowledge of all departments in the store, and trading the shop floor on a regular basis. Show less Providing a friendly service to customers, including handling queries, suggesting potential replacements for out of stock items, and deliver an effective transaction.Maintaining the shop, keeping it clean and tidy and keep aisles clear and easy to navigate, and keeping the shelves fully stocked to maximise sales throughout the day.Organising and tidying operational areas to allow my team and I to work efficiently, minimising mistakes in the process.Managing range, analysing and identifying sales trends to ensure that we are stocking the best lines for our customer demographic, for example requesting more baby food lines to accommodate for the young families moving onto the new estate in which the shop is located.Merchandising stock to accommodate promotions and reviewed ranges, increasing sales on selected stock in line with forecasts. A prominent example being a multi-aisle switch-around resulting in up to 15% more sales in relevant departments.Managing inventory to ensure shrink on a store and corporate level is kept to a minimum, accepting deliveries correctly and promptly, and rectifying inventory errors quickly.Striving to meet waste targets by carrying out price reductions on perishable goods, zero optioning under-performing lines, and investigating over-stocking of short-life products. Show less

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