Samah Kamal

Experience

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  Qatar Aviation Services

  Jul 2005 - Dec 2006

  Senior Reservations and Ticketing Agent

  • Handle customer requirements/request professionally ensuring minimum complaints.• Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.• Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.• Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.• Issue tickets and quoting correct fares to customers.• Assigns specified space to customers and maintains computerized inventory of passengers spaces availability.• Minimize customers waiting time to two minutes.• Prepare staff roster to ensure proper distribution of manpower.• Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services.• Investigate complains to define and correct weak areas.• Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.• Provide last minutes assistance for Go-Show passenger in Doha International Airport Show less

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  Emirates

  May 2008 - Jun 2009

  Customer Sales and Service Agent

  Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 50%. Asked open-ended questions to better ascertain client needs and determine best international travel offerings. Arranged travel accommodations for groups, couples, executives and special needs clients.

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  Cozmo Travel

  Oct 2011 - Jan 2012

  Operations Supervisor

  Manageing all aspects of travel operations including reservations, ticketing, travel coordination and customer support. As well as handling tour assignments. Overall control over day-to-day operations. service-oriented with strong multi-tasking skills.

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  HCC Travel

  Jan 2013 - Apr 2015

  Executive Director

  To preserve efficiency and responsiveness to needs, I established, implemented, and optimized internal policies. Assessed supplier risk management in order to evaluate the travel and tourism programme for senior management's planning purposes. By connecting successfully and creating communication best practices, I was able to coordinate all companies, company executives, and site leadership teams. Internal operational standards and productivity targets were managed.

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  ● Shrouq Travels

  May 2017 - Oct 2018

  Travel Agency Manager

  Worked with the marketing and sales department to create and implement upsell opportunities for events. Managed daily operation of all part-time sellers and supervisors, primarily arranging staffing hours, including all daytime and event shifts to accommodate all event needs. -Directs, operates, and administers travel programs.- Assist clients with their travel plans and itineraries.- Researching travel deals and evaluating prices and services. - Preparing travel budget reports.

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  ● Africano Tour

  Nov 2018 - Apr 2022

  General Manager

  Coordinated all event set-up and promoter engagement on sales and ticketing issues related to events. Acted as senior management available for customer service inquiries and escalated customer issues. Implemented procedures for processing tickets for all types of sales, including day to day processing, marketing initiatives, financial reporting needs and event promoter settlements.- Providing upscale customer service in all related travel departments.- Managing the company and ensure smooth operations of the company.- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.- Negotiating preferred rates with vendors of direct travel.- Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities. Show less

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  Self-employed

  Jan 2020 - now

  Social Media Manager