Taft Sanders

Experience

• 

  Army National Guard

  Dec 2003 - Mar 2018

  Army soldier
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  Branch Banking and Trust

  Oct 2007 - Jun 2015

  Teller

  ● Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.● Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.● Order a supply of cash to meet daily needs.● Prepare and verify cashier's checks.● Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.● Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.● Monitor bank vaults to ensure cash balances are correct.● Reported to Teller Supervisor with responsibility of the Teller Cash Dispenser. Maintained and balanced the primary and secondary vault, ATM, Teller Cash Dispenser, Teller Cash Recycler, and personal teller drawer.● Overseen day to day transactions of at least three Tellers/Senior Tellers in a high quality manner so as to provide superior client service with minimal service problems.● Responsible for Recruiting, interviewing and selection of tellers, teller training and development, staffing and scheduling of tellers, salary administration recommendations, routine coaching and counseling, performance reviews, and disciplinary issues.● Assist tellers with complex transactions to ensure timely and professional resolution.● Ensured all operating procedures are followed as outlined in the Branch Operations Manual (BOM).● Assist with Risk Management practices to include management of teller differences, losses and teller errors. Show less

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  Red Hat

  Jun 2015 - Jun 2016

  Associate Technical Support Engineer

  - Providing solutions to issues for customers worldwide regarding Red Hat Satellite 6.- Writing technical solutions to problems for Red Hat's knowledge base platform.- Collaborating with other engineers and developers on problem solving, reproducing issues, and bug testing / fixing.

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  Red Hat

  Sept 2016 - now

  - Writing/Developing tools to assist in troubleshooting issues with products for our support organization.- Training others on focused technologies, content management, provisioning, and general troubleshooting.- Ensure customers can get the maximum value from and easily use our products and subscriptions.- Support customers by responding within the designated SLA to incoming calls as well as chat and web-based inquiries about our technologies.- Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs.- Exceed customer expectations by providing outstanding customer service.- Proactively update our customers and ensure they are satisfied with our support service.- Collaborate with other engineers and developers to develop creative solutions for customers, including product fixes.- Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain. Show less

  • Principal Technical Support Engineer

    Jun 2019 - now

  • Senior Technical Support Engineer

    Jan 2018 - Jun 2019

  • Technical Support Engineer

    Sept 2016 - Jan 2018