Kari Woolridge

Experience

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  Kelron Logistics

  May 1999 - Jan 2009

  Logistics Supervisor

  As a supervisor of our Transportation Management teams. I over saw all of the day-to-day procedures of two major food accounts. I made sure loads are entered in the system properly, rated and dispatched in a timely manner. As well as running the weekly on time reports, importing the customers order and making sure we are consolidating freight to maximize the trailers to save their cost. All OS&D's came through me, and were handled directly by me all they way up to the claim process. I ran monthly reports that broke down the customers cost all the way down to cost per case by customer in each channel, as well as quarter reports to help our customer insure their business is running as smoothly as possible and are still within their transportation budget. I was involved in travelling to our customers in the USA to present the quarterly reports, keeping interpersonal communications continuously flowing. Show less

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  Kelron Logistics./XPO Logistics

  Jan 2009 - Jan 2012

  Client Solutions Specialist

  When our company decided to switch to a new TMS, at that time I was asked to be part of the implementation team and I have helped to build a new TMS system and complete the implementation process, I also continue to improve this TMS and implement new and existing customers from all of our branches. * Creating an “as is” process from the old TMS* Creating a “to be” process for the new TMS* Analyze and document TMS/EDI processes* Primary liaison between our customers and our internal IT staff - find the Customers needs and wants* Implementing those needs and wants into the TMS* Primary liaison between internal staff and the TMS programmers* Configure/onboard our internal and external customers in the new TMS, including:* Communication process between the TMS and accounting software* Rule sets * Code Tables* Roles and rights within the TMS (who can see and do what)* Create all of the training documents* Train all of the internal Staff, Carriers and Customers* Continuously implement new and existing customers on the TMS with their specific requirements and requests* Continuously look for, and find improvements within the TMS and user workflows* Continuously train internal and external customers* Work with a reporting/optimizing tool that is a sister system to the TMS, and discover the reporting needs of our customers and help them execute those reports. Show less

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  XPO Logistics, Inc.

  Aug 2012 - now

  Direct and manage tier 1-4 application system support teams to solve technical issues reported by user base utilizing a complex implementation of multiple TMS applications, including but not limited to McLeod, MercuryGate, CargoWise, along with our in house brokerage application, global Connect platform and Driver Mobile app. Create and publish metrics to communicate status and ongoing effectiveness of support team to IT and business leadership along with constantly seeking, sharing and implementing best practices across the BUEngage emergency troubleshooting team to quickly resolve system performance-related issuesManaged all stakeholders communications, and help define an effective system for project governance.Assisted Product Owners in managing customers expectations for project deliverables, along with working with development/client onboarding and product teams to understand new solutions and transition projects from go-live phase into regular production support.Ensure integrated solutions are delivered in a timely, cost-effective manner, with a high degree of quality, while meeting business expectations Show less As a Transportation Management Systems (TMS) Client Support Analyst I support the TMS Client Support Manager’s efforts to focus on the growing transportation management offering. I provide customer support management for internal users and external clients according to customer management processes. I also serve in a project management role for system implementations and upgrades and perform integrated quality assurance testing.* Responsible for day to day support of the companies TMS system* Manage the service experience for our end users and ensure their requirements are scheduled, communicated and resolved* Implement procedures to ensure that support issues are resolved in a timely and professional manner, and that issues are properly recorded back to our project and issues tracking systems* Ensure that customers have a favorable support experience with an emphasis toward exceptional customer service* Be a technical point of contact for key projects and users providing project management and implementation ownership* Assist our software development team and external vendors as needed to ensure all updates and releases have UAT and end user sign off* Support the day to day operations of our Transportation Management Systems, their users, clients and carriers* Work with end users to reproduce issues bugs, isolate problems and recommend solutions* Support the data and reporting needs of our business owners to enable them to better run their business units Show less

  • Manager, TMS (Applications/Systems)

    Aug 2013 - now

  • TMS (Systems) Analyst

    Aug 2012 - Aug 2013
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  RXO, Inc.

  Nov 2022 - now

  Senior Manager, Technology