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Pepper R.

Pepper R.

Administrative Specialist

Followers of Pepper R.219 followers
location of Pepper R.Pittsburgh, Pennsylvania, United States

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  • Timeline

  • About me

    Project Coordinator | Disability & Diversity Advocate | Studying Race & Disability in Immigration Law

  • Education

    • Rochester Institute of Technology

      2015 - 2016
      Sign Language Interpretation and Translation 3.9

      Studied Interpreting for the Deaf, Criminal Justice, & Spanish, focusing on language access, legal systems, and cross-cultural communication. Developed skills in accessibility, advocacy, and policy research to support Deaf and multilingual communities.

    • University of North Carolina at Chapel Hill

      2022 - 2022
      Technical Project Management

      Completed coursework in Agile & Scrum, Hybrid Project Management, and Software Development, with a focus on team leadership, workflow optimization, and strategic planning. Gained hands-on experience in managing cross-functional projects and improving process efficiency.

    • University of Pittsburgh

      2025 -
      Bachelor's degree MULTI/INTERDISCIPLINARY STUDIES

      Pursuing an interdisciplinary degree in Disability, Race, & Immigration Law, examining how policy, history, and advocacy shape migration and accessibility. Focused on systemic reform, racial justice, and equitable legal frameworks for immigrant and disabled communities.

  • Experience

    • IST Management

      Nov 2016 - Jul 2017
      Administrative Specialist

    • Still Waters Professional Pool Management

      Feb 2017 - Apr 2017
      Marketing Assistant- Temporary

    • Citrix

      Jul 2017 - Jan 2019
      Administrative and Logistics Specialist

      Developed and maintained 50+ Standard Operating Procedures (SOPs) to improve team efficiency. Managed system setups and troubleshooting, ensuring accurate inventory and data operations. Served as a key contact for internal teams, handling reporting, inventory reconciliation, and data management. Trained colleagues on customer service protocols and earned Employee of the Quarter for innovation and leadership.

    • Gawain Industries

      Jan 2019 - Dec 2020
      Chief Operating Officer

      Secured a $100K grant from Epic Games to fund product development and launch. Led marketing and product strategies, increasing sales by 175% and achieving a 63% conversion rate through targeted YouTube sponsorships. Directed UX, accessibility, and design implementation for an open-source 3D game development tool, ensuring usability for a broad audience. Managed collaborations with freelance animators, copywriters, and developers to refine product quality and engagement.

    • Highmark Health

      Sept 2021 - Sept 2022
      IT Support and Process Documentation Specialist

      Developed best practices and IT workflows for a 30-person team, later adopted across the department. Provided IT support for 15,000+ users and triaged 500+ tickets monthly. Created 100+ process documents and flowcharts, improving workflow efficiency. Worked cross-functionally with team leads to enhance documentation solutions and streamline IT support processes.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Pepper R.
      Employee of the Quarter IST Management Services Feb 2018

  • Volunteer Experience

    • Volunteer

      Issued by Immigration Justice Project on Nov 2024
      Immigration Justice ProjectAssociated with Pepper R.