Surabhi Sharma

Experience

• 

  Bank of Baroda

  Aug 2010 - Jan 2011

  Officer

  •Leading a team of Service Manager, and am overall responsible for Quality Customer Service, Operational efficiency and Complaints management. •Back Up Branch Manager for the Branch. I have to drive sales, look into Productivity per sales FTE, generate revenue, as well as drive discipline in monitoring costs.•Credit underwriting of Retail loans

• 

  Bank of Baroda

  Apr 2013 - now

  • Developing a strategic business with long-term business strategy & planning, development of products, processes, organizational structure, risk management policies and business and manpower planning.•To successfully implement Digital Payment Network in Bank and increase customer footprint on Digital Payment network.• Analyzing the chances of default in audit compliance or fraud; reporting the same to senior management & conducting investigation of fraudulent activities• Successfully analyzed competitor bank’s products in Fintech domain vis a vis customer demand scenario and submitted specifications to backend team for improvement.• Provided data analysis and portfolio stratification across entire credit risk portfolio in support of capital modeling and credit risk reporting•Third Party Vendor Qualification assessment, Regulatory Compliance and On Boarding Training as per requirement Show less

  • Senior Manager

    Apr 2016 - now

  • Manager

    Apr 2013 - Mar 2016