Derson Miambo

Experience

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  Instituto Foco

  Oct 2009 - Dec 2011

  1-Coordination of courses, thematic plans,Dissemination of course Results, fixation and Didactic Material;2-Complaint,Suggestions, and greaten and congratulations from Students and faculty Monitoring. 3- Issuance,Printing, and Delivery Professional certificates all training courses.4-Replace the company's general manager in all absences and ensure the continuity of the activities and operation of the training center.5-Monitor all Marketing and advertising activities on TV, road shows in Schools, Neighborhoods, radios in the Province of Maputo.6-Hiring Staff, Management, Directing, Motivating, Support, Engagement and Payments. Show less

  • Co-Founder

    Dec 2009 - Dec 2011

  • ADMINISTRATION ASSISTENT

    Oct 2009 - Jun 2011

  • ADVERTISING AGENT

    Oct 2009 - Jun 2011

  • COMPANY SECRETARY

    Oct 2009 - Jun 2011

  • PROFESSIONAL TEACHER

    Oct 2009 - Jun 2011
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  TECNICOL MOÇAMBIQUE LDA

  Aug 2010 - Jan 2011

  COMPUTER NETWORK TECHNICIAN

  1-Assistance to computers in the institution's networks.2-Monitoring of the center's network assembly and administration classes.3-Trainer Assistant

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  Nedbank Moçambique

  Jun 2011 - Jul 2021

  1.Ensure the maintenance of quality and service levels in the execution of everyone's tasks the actors2.Making and promoting periodic visits to customers with a view to expanding the field of intervention in the business areas or to strengthen the relationship in order to ensure greater and better knowledge of their eventual needs3. Whenever it deems necessary, it must meet with the entire team to ensure that io group knows and controls all aspects of day-to-day activity with regard to 1. The evolution of the business, 2. Operating processes, 3. Internal regulation, 3. Management of the visual space and material of the counter, preserving its image and cleanliness. 4.Manage the outbreak of any internal conflicts in order to act quickly and decisively in order to resolve them or at least mitigate them. 5.Participate in and lead the branch credit committee with regard to: 1.the preparation or analysis of proposals, 2. Insertion of the respective opinion. 5.Monitor the quality of credit granted, acting immediately at the slightest indication of possibility of default by the customer. 6.Accompany the Manager in his portfolio processes. 7. Monitor all daily counter actions aimed at: 1. Returned Checks, 2. Control Resource, Credit, Sales Objectives, 3. Overdrafts, 4. Overdue Credits and Action Plans to nullify the effects and avoid creating provisions; 5. Treasury Management, including programmed and unscheduled counts of safes and ATMs, 6. Control of Commercial Action established (Plans of meetings implemented, postponed, canceled, management of complaints), 7. Control of pending situations in internal regularization accounts . 8.Control the closing of the Counter to ensure that it is only carried out after completion of the dashboard closing circuit and all checks handled. 9. Total availability to respond to customer requests or complaints, providing, if it is not possible to resolve the situation at the branch level, the sequence deter Show less Continuing specific normative. This situation must be monitored very demandingly, rigorously, so as not to defraud the customer's expectations. 10.Ensure criteria of rigor and discipline in the exercise of the branch's daily activity avoiding waste, thus promoting cost control. Leading Team Effectively 1.Promote and encourage, with the entire hierarchy, actions aimed at employees promote and improve knowledge of banking techniques as well as regulatory in force to ensure quality levels in the execution of operations as well as in promoting customer satisfaction. 2.Leading and coordinating the daily activity of the branch in the commercial aspects is relationship with the customer, as well as the monitoring of operational processes in order for the entire team to reach and, if possible, exceed expectations within the scope of the business and service quality, always closely controlling operational risks. 3. Systematically monitor the evolution and performance of employees in in order to be able to characterize them in a consistent way with a view to their progression in the career. 4.Promote training actions, whenever necessary, that allow the development technical staff. 5.Ensure the creation of vacation plans for branch employees so that performance is not affected. 6. Proceed to the performance evaluation of the employees of the branch in an impartial way pedagogical. 7.Promote the rotation of tasks, as possible, among the human resources under my responsibility, thus making the individual enrichment of employees viable. 8.Keep the team motivated and focused on achieving the proposed objectives. 9. You must be aware of the degree of success or failure of your employees, so that the right time takes the appropriate measures to stimulate/encourage or correct; Measure; periodically, using the technical means available, the level of commitment of the entire team so that it is always able to stimulate, correct and encourage the entire work group; Show less 1.Assist and control the opening and closing of the Counter.2.Control and monitor that all operators carry out operations, taking into account good banking practices.3.Ensure that operations are carried out quickly and efficiently respecting two essential principles: 1. Compliance with the Instructions, as long as they are correct, from the client, and 2. Strict compliance with internal rules legal enforcement regulations instituted; 4.Ensure the use of available tools, and ensure the correct accounting of transit movements. 5.Monitor all daily counter actions aimed at: 1. Returned Checks, 2. Control of Resource, Credit, and Sales Objectives, 3. Overdrafts, 4. Overdue Credits and Action Plans to nullify the effects and avoid creating provisions; 5. Treasury Management including programmed and unscheduled counting of safes and ATM's, 6. Control of Commercial Action established (Plans of meetings implemented, postponed, canceled, management of complaints). 7. Control of pending situations in internal accounts of regularization. 7.Ensure the timely and accountingly correct closing of the branch. 8. Daily guarantee and ensure the correct management of the treasury, checking the values and respective types and carrying out the control of cash operations; 9.Ensuring compliance with compensation procedures; 10.Application of good banking practices, with a view to reducing the risk of fraud; 11. Daily monitor compliance with cash ceilings for cashiers, and control cash operations. Show less 1.Opening the Strong House/vault. 2.Opening and closing the till. 3.Transfer of cash to the cashiers, immediately accounted for. 4.Receive and check cash from cashiers, immediately accounted for. 5.Preparation of cash remittances to and from the Central Treasury. 6.Require transport of valuables whenever necessary. 7.Manage and control the ceiling for the Balcão and the cashiers. 8.Keep the safe tidy. 9. Guarding debit and credit card Pins. 10.Guard of the White Seal. 11. Ensure banknote stock in conditions for the ATM. 12. Separation of old banknotes and old Metical (MZM) for delivery to the BdM. 13.Proceed, exceptionally, with high payments and receipts to and from clients duly authorized by the hierarchy. 14.Verification of banknotes through available technical means in order to detect false banknotes. 15.Printing and checking central accounting charts assigned to the Branch. 16.Supervision of the loading of ATM(s) 17.Printing a cashier's journal. 18.Check the values ​​in the safe and ensure species records. Show less 1.Receive and pay cash in national and foreign currency, as well as values. Carefully checking the cash received and paid, in a visible way to the customer. Confirm that the amounts presented for deposit and/or payment match the deposit slip presented by the customer or with the check for payment. 2.Check the signatures of the means of payment drawn on the Bank. 3. Correctly and competently identify the holders of means of payment. In compliance with the check law and when it is presented for payment or deposit, you must verify the correct completion of checks and regularity of endorsements, if applicable. 4. You must use all available technical means: 1-Ultra Violet Machines (UV's) to screen for counterfeit bills; 2- Check reading machines (RDS) to check the reliability of Bank checks, as well as for the accounting of bank checks for payment and deposit and also accounting of checks from Other Credit Institutions (ICO's). 3-Bill counting machines4.Stamp incoming checks for payment and deposit. 5. Be diligent in handling the entire operating process in order to guarantee service levels compatible with the bank's philosophy with regard to payments, deposits and cash outflows. 6.Strict observance of the ceilings established for the cashier's office, having the duty of diligence in the passage and respective accounting - immediately - of excesses for the treasurer. 7.Keep your work station organized and tidy 8.Monitor pending authorization waits requesting the intervention of the hierarchy in order to guarantee the stipulated service levels. 9. Carry out the cash closing 10. Guarantee and keep the accounting records inherent to the closing as well as the respective electronic journal 11.File must be organized sequentially: 1- for transactions 2- for bank checks Show less Care assistant and reception manager.1.Pay attention to the question of any customer, guiding them towards the resolution of their issue. 2.Promote the sale of campaign products, thus contributing to the achievement of the objectives outlined for the branch. 3.Ensure the good image of the Branch in terms of cleanliness, space management, especially attentive to the movement of customers, doing everything to avoid crowding. 4.He must be extremely diligent and proactive in the search for solutions for the clients who ask him, and if necessary, he must take the initiative himself. 5.Faced with the search for solutions that you do not know, you should ask for the help of a trained employee. 6.Train yourself by reading internal regulations in order to acquire knowledge that will allow you to become increasingly knowledgeable about the matters inherent to the activity you carry out. 7.Guiding customers who enter the counter, in a friendly and proactive manner, finding the best point of service for the customer, making the bridge with the other colleagues at the counter. Perform transactions such as transfers, card requests, check requests, delivery of check books, delivery of pins and cards, requested by customers and duly authorized by the hierarchy. Show less

  • THE TEMENOS 24 BANKING CLOUD EXPERIENCE SOFTWARE

    Jun 2011 - Jul 2021

  • RETAIL BRANCH MANAGER

    Jun 2017 - Jun 2021

  • RETAIL BRANCH MANAGER

    Jun 2017 - Jun 2021

  • SENIOR DEPUTY BRANCH MANAGER

    Nov 2013 - Mar 2017

  • HEAD OF TREASURY

    Oct 2011 - Oct 2013

  • TELLER

    Aug 2011 - Oct 2011

  • RETAIL COMMERCIAL ASSISTANT

    Jun 2011 - Jun 2011
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  ACELERAR

  Jan 2020 - Jan 2024

  Founder & Managing Director

  Minha liderança é focada em três pilares estratégicos:🔹 Inovação Sustentável: Desenvolver tecnologias que não apenas resolvem problemas atuais, mas também preparam o terreno para o futuro dos pagamentos digitais.🔹 Inclusão Financeira: Garantir que comunidades carentes tenham acesso a serviços financeiros seguros e acessíveis, promovendo o crescimento econômico e reduzindo desigualdades.🔹 Parcerias Estratégicas: Construir alianças com instituições financeiras, governos e players de telecomunicações para ampliar o alcance e o impacto de nossas soluções.Modelo Estratégico de Negócio para Acelerar o CrescimentoPessoas – Equipe de Alta Performance🔹 Liderança Estratégica 🔹 Capacitação e Desenvolvimento 🔹 Cultura Organizacional 🔹 Gestão de Talentos 🔹 Estrutura Organizacional EficienteProcessos – Eficiência e Inovação Operacional🔹 Automação e Digitalização🔹 Interoperabilidade e Expansão 🔹 Gestão da Qualidade🔹 Segurança e Compliance🔹 Melhoria Contínua Resultados – Crescimento Sustentável e Escalável🔹 Definição de KPIs Estratégicos 🔹 Foco no Cliente 🔹 Inovação em Produtos e Serviços🔹 Expansão de Mercado 🔹 Sustentabilidade e Impacto Social Show less

• 

  PAGA-LA

  Jan 2022 - now

  Founder & Managing Director

  Como Managing Director e Fundador da PAGA-LA Sociedade de Pagamentos Móveis SA, lidero uma empresa que está revolucionando o setor de pagamentos móveis em Moçambique. Nossa missão é transformar o ecossistema financeiro por meio de soluções digitais acessíveis, seguras e interoperáveis, utilizando plataformas móvei, para permitir o acesso digital e democratização do acesso aos serviços financeiros para todos.Com mais de uma década de experiência em bancos e fintechs, minha visão estratégica tem sido fundamental para posicionar a PAGA-LA como um player-chave na promoção da inclusão financeira e na democratização dos serviços financeiros, desenvolvemos carteiras móveis que não apenas simplificam transações, mas também criam oportunidades econômicas para indivíduos e empresas. Minha liderança é focada em três pilares estratégicos:🔹 Inovação Sustentável: Desenvolver tecnologias que não apenas resolvem problemas atuais, mas também preparam o terreno para o futuro dos pagamentos digitais.🔹 Inclusão Financeira: Garantir que comunidades carentes tenham acesso a serviços financeiros seguros e acessíveis, promovendo o crescimento econômico e reduzindo desigualdades.🔹 Parcerias Estratégicas: Construir alianças com instituições financeiras, governos e players de telecomunicações para ampliar o alcance e o impacto de nossas soluções.Modelo Estratégico de Negócio para Acelerar o CrescimentoPessoas – Equipe de Alta Performance🔹 Liderança Estratégica 🔹 Capacitação e Desenvolvimento 🔹 Cultura Organizacional 🔹 Gestão de Talentos 🔹 Estrutura Organizacional EficienteProcessos – Eficiência e Inovação Operacional🔹 Automação e Digitalização🔹 Interoperabilidade e Expansão 🔹 Gestão da Qualidade🔹 Segurança e Compliance🔹 Melhoria Contínua Resultados – Crescimento Sustentável e Escalável🔹 Definição de KPIs Estratégicos 🔹 Foco no Cliente 🔹 Inovação em Produtos e Serviços🔹 Expansão de Mercado 🔹 Sustentabilidade e Impacto SocialPAGA-LAÉ nosso! Show less