Lakshay Jain CSPO®

Experience

• 

  Baud Technologies

  Nov 2014 - Jun 2016

  Network Engineer

  Working on escalations, colaborating with different technology engineers to solve complex network issues. Extensively worked in troubleshooting the following - a. Cisco Call Manager (version 7.x, 8.x, 9.x)b. Configuration and troubleshooting of Cisco Voice Gateways ( SIP/MGCP/H232.SCCP)c. Unity Connection d. Call Manager Express (3.x to 8.x) e. Cisco Unity Express (3.x to 8.x)Phone registrations issues with CME and also with CUCM etc.f. VOIP related issues on CUCM, CUCME and Gateways. Managing gateways for H.323, and SIP based protocols.Dial-peer issues, end-to -end communications and issues related to calls over VOIP network.g. Design, Implement and Troubleshoot the voice network for Cisco Clients and Partnersh. Installation, configuration and maintenance of the Cisco Unified Call Manager, Voice gateways, CME, CUE, Unity.i. Utilizing the Cisco Lab to its potential by recreating Clients set-up in a Controlled environment to determine the cause of the issue Show less

• 

  IPsoft

  Jun 2016 - Apr 2017

  Network IP Voice Administrator

  • Technical lead for multiple Cisco clients. • Maintain operations for the following environment CUCM, voice GWs, UCCX, UnityConnection, IM&P, Jabber, Cisco, and Arc • Provide L2/L3 Unified Communications support to multiple customers.• Provide team training at regular intervals.

• 

  Cisco

  Apr 2017 - Jul 2021

  • Implement, Manage and Design Unified Communication and Collaboration network solutions (on-premise, hybrid and cloud) as per the architecture and design standards. • Part of Fast Track Migration (FTM) program for CUCM and CUC upgrade.• Conducting meetings and discussion with Change Management, Project Managment and clients before implementation, regarding the solution and path of implementation. • Conducting high level training for clients.• Conducting Proof of Concept (POC) for clients on efficient use of Collaboration Portfolio Applications.• Conducting workshops as a part of adoption programme.• Documentation with all low level and high level design details.• Engaged in training and mentoring interns and new engineers on troubleshooting, debug tools to improve service quality and reduce time to resolution.• Contribute to product improvements by filing impactful bugs, design change requests, and helping developers to fix and ship them to production, preventing customers from being impacted.•Working on an automation project to build a collaborative environment within Cisco Webex and Teams.• Been a part of Cisco Webex Warriors TAC Team during COVID-19 Pandemic situation and resolved urgent Webex related issues within stringent timelines.• Preparation of BOM (Bill of Material) for new services or products to be presented infront of clients.• Act as the customer lead for proactive and reactive service delivery.• Provide escalation assistance for collaboration products such as CUCM, CUC, IM&P, WebEx Teams, and SBC. • Create automation scripts for daily repetitive tasks and was part of a team that created multiple tools. • Actively work with Developers and assist them by filing defects for product build updates. Show less • Implement, Manage and Support Unified Communication and Collaboration network solutions as per the architecture and design standards for one of the largest Banks in the world. •. Provide escalation assistance for collaboration products such as CUCM, CUC, IM&P, WebEx Teams, and SBC.•. Involved in people management and workforce management.•. Provide analysis on debugs, traces, and logs to isolate the root cause or find a defect in the product.•. Part of technical panel for interviewing prospect candidates.•. Actively work with Developers and assist them by filing defects for product build updates.•. Replicated the client side collaboration infrastructure in the local LAB for RCA and migration testing. Show less

  • Consulting Engineer (Collaboration), Advanced Services/Professional Services

    Sept 2019 - Jul 2021

  • Technical Consulting Engineer, Cloud Managed Services

    Apr 2017 - Sept 2019
• 

  Biosaviour

  Jun 2020 - now

  Founder
• 

  Alcon

  Aug 2021 - now

  Infrastructure Engineering - UC & Cloud

  - Infrastructure & Cloud Architect at Alcon Global Engineering Team.- Lead technical conversations across teams to drive value from their investments stand point. - A Subject Matter Expert with the ability to lead technical presentations, demonstrations, workshops, design architecture, highlight integrations, and produce production ready pilots for Cisco UCMC, Cisco Webex Calling, Cisco Hybrid Calling, Voice, Meetings, Devices, VC endpoints, Genesys Contact Centre Solutions and MS Teams platform by ensuring Organization's security and compliance.- Actively engage with business, technical decision makers and enterprise architects to drive intent for consumption of Organization-owned Modern Work workloads.- Develop opportunities to drive organization Success business results by working with cross-functional team members and leads to ensure all understands Alcon's value proposition and get value from each team's investment in the respective technologies.- Deliver Technical presentations, POC and reactive/design assessments to enterprise architecture across APAC, EMEA and US in all different industries, focusing on UC, Network, Security and Cloud platforms.- Collaborating with Network, Security and Genesys Purecloud Teams for Network upgrades, transformations, site-wide & global outages, Zscaler Security policies, SD-WAN route rules and AWS Team for cloud and Virtual Private Network.- Technical Consultant, Project & Program Manager for the UCMC (Cisco Cloud) migration projects. Implementation of Octa SSO over UC platforms.- Meetings, collaborating and taking part in technical workshops with Cisco, Microsoft and Orange Account Manager and System Architects to understand potential possibilities in consistently improving Alcon's infrastructural services. Show less