Erma Sardjono

Experience

• 

  Yum! Restaurants International

  Aug 2003 - Jan 2010

  • Assistant Manager

    Jan 2006 - Jan 2010

  • Shift Supervisor

    Aug 2003 - Jan 2006
• 

  Yum! Restaurants International

  Aug 2010 - May 2011

  Restaurant General Manager (Acting )
• 

  Seasons Apartment Hotel Group

  May 2011 - Dec 2013

  Duty Manager / Night Auditor
• 

  Amadeus

  Jan 2014 - now

  The Customer Support Lead, APAC functions in a advisory capacity as well as a point of escalation within their team for product and process related matters through guidance, mentoring and coaching. A key function of this role is to be the customer advocate for escalated issues and to manage the flow of all cases including escalated cases involving 3rd party vendors, Level 1 Level 2, and Level 3 (Development). This position is responsible for the customer service, technical support, troubleshooting, subject matter expertise and security of Amadeus’s Hospitality Products and other related offerings. The position has significant company-wide impact and is critical to ensuring that the customer’s experience with Amadeus Hospitality is seamless, consistent and with a positive outcome. Show less

  • Technical Support Analyst (Level 2)

    Jan 2022 - now

  • Customer Support Lead, APAC

    May 2021 - Jun 2022

  • Operations Team Lead

    Aug 2019 - May 2021

  • Bundle Project Manager & Team Lead ANZ

    Jan 2019 - Aug 2019

  • Bundle Project Manager - ASPAC

    Sept 2017 - Aug 2019

  • Customer Support / Implementation Coordinator

    Jan 2014 - Sept 2017