Erma Sardjono

Erma Sardjono

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  • Timeline

  • About me

    Technical Support Analyst (Level 2)

  • Education

    • RMIT University

      2002 - 2006
      • Bachelor Degree of Accountancy (2006) Accounting and Finance
  • Experience

    • Yum! Restaurants International

      Aug 2003 - Jan 2010
      • Assistant Manager

        Jan 2006 - Jan 2010
      • Shift Supervisor

        Aug 2003 - Jan 2006
    • Yum! Restaurants International

      Aug 2010 - May 2011
      Restaurant General Manager (Acting )
    • Seasons Apartment Hotel Group

      May 2011 - Dec 2013
      Duty Manager / Night Auditor
    • Amadeus

      Jan 2014 - now

      The Customer Support Lead, APAC functions in a advisory capacity as well as a point of escalation within their team for product and process related matters through guidance, mentoring and coaching. A key function of this role is to be the customer advocate for escalated issues and to manage the flow of all cases including escalated cases involving 3rd party vendors, Level 1 Level 2, and Level 3 (Development). This position is responsible for the customer service, technical support, troubleshooting, subject matter expertise and security of Amadeus’s Hospitality Products and other related offerings. The position has significant company-wide impact and is critical to ensuring that the customer’s experience with Amadeus Hospitality is seamless, consistent and with a positive outcome. Show less

      • Technical Support Analyst (Level 2)

        Jan 2022 - now
      • Customer Support Lead, APAC

        May 2021 - Jun 2022
      • Operations Team Lead

        Aug 2019 - May 2021
      • Bundle Project Manager & Team Lead ANZ

        Jan 2019 - Aug 2019
      • Bundle Project Manager - ASPAC

        Sept 2017 - Aug 2019
      • Customer Support / Implementation Coordinator

        Jan 2014 - Sept 2017
  • Licenses & Certifications