Clara Hewitt

Experience

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  Teleperformance

  Sept 2014 - Jun 2018

  CUSTOMER SERVICE AND TECHNICAL SUPPORT

  Customer service, explanation of bills, processing and documentation of requests,complaints, claims or service failures, technical support for telecommunicationsservices by telephone for the Orange Spain line. Repair telecommunicationsservices remotely, making use of the tools or applications provided by thecompany. Assign the technical visit if necessary.

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  Edatel S.A.S

  Jul 2018 - Feb 2019

  PRACTICAL STAGE IN THE NETWORK OPERATIONS CENTER (NOC)

  Practical stage carrying out the supervision of the Network Operations Center (NOC) andcontrol of the Telecommunications services. Attend to breakdowns that may arise for anyreason, and diverting traffic loads as appropriate. This includes failures in the energynetwork, transport and almost any performance parameter that has to do with themaintenance of said networks, assignment of technical review and generation of tickets.

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  EMTELCO S.A.

  Feb 2019 - Feb 2020

  Technical Support and Sales

  Repair telecommunications services remotely, making use of the tools or applicationsprovided by the company. Assign the technical visit if necessary. Additionally, promotesales of television packages and additional channels or internet speed upgrades.

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  Springboard

  Sept 2023 - now

  Springboard Cybersecurity Career Track, Certification June 2024

  380+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of an in-depth capstone project. 35+ mini projects that provide real-world context on the world of cybersecurity and 30+ labs that bridge theory to practice. Mastering skills in systems security, network security, vulnerability, risk assessment and more.