Tyler Richard

Experience

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  Gordon Biersch Brewery Restaurant

  Jun 2010 - Jun 2013

  Food Runner
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  Barrister Global Services Network

  Jun 2013 - Aug 2013

  Handle phone calls related to computer related issues, mainly hardware. Help both end users and on site technicians

  • Tech Support

    Jul 2013 - Aug 2013

  • Technician recruiter

    Jun 2013 - Jul 2013
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  Geek Squad

  Sept 2013 - Feb 2017

  Advanced Repair Agent

  Drive exceptional customer experiences by establishing relationships, demonstrating empathy, and delivering solution-based recommendations tailored to technology needs.Utilize advanced troubleshooting techniques and specialty software to diagnose and address intricate software and hardware problems.Prioritize the customer experience during diagnostic processes, ensuring a comprehensive understanding of their technological requirements.Employ effective communication skills to ask pertinent questions, actively listen, and meticulously document customer needs and interactions.Collaborate seamlessly with team members to create a supportive environment and collectively provide unique technology solutions.Safeguard customer devices both in-person and remotely, emphasizing the significance of securing and preserving technological equipment.Establish and maintain consistent follow-up processes to ensure timely resolution of customer interactions and exceed deliverable expectations. Show less

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  Fidelity Bank LA

  Jan 2017 - Oct 2018

  Helpdesk Technician

  Diagnose and troubleshoot hardware, software, and network issues for on-site and remote users.Install, configure, and maintain computer systems, peripherals, and software applications.Utilize remote support tools to troubleshoot and resolve technical issues for off-site employees.Ensure secure and efficient remote access to systems.Conduct routine maintenance tasks, including software updates and system optimizations.Ensure seamless integration and functionality of IT systems.Create and maintain documentation for common technical issues and solutions.Provide training to users on basic system operation and best practices.Log and track incidents using a ticketing system with accurate and detailed documentation.Escalate complex technical issues to higher-level support teams when necessary. Show less

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  Eustis Mortgage

  Oct 2018 - Mar 2024

  IT Service Manager / Sr System Admin

  Proficiently generate SQL queries using SSMS to satisfy data inquiries from internal and external stakeholders.Skillfully align internal database data files with external requirements to meet company obligations in facilitating the seamless transfer of ownership or servicing of customer loans.Develop and enhance stored procedures through the integration of PowerShell, Azure, and MS SQL to streamline daily tasks, effectively eliminating the necessity for manual intervention by users.Innovatively design and enhance SSRS reports to cater to diverse dataset requests. Pioneered the development of two interconnected reports, synergistically contributing to a reduction in the turnaround time for recommitting loans, thereby potentially optimizing company revenue.Engineered SSIS packages to seamlessly deliver reports to external vendors, transforming a once manual, daily task managed by two employees into a fully automated and efficient process.Developed PowerShell scripts to streamline daily operational tasks, including automating weekly server reboots with corresponding email notifications upon completion. Designed an Active Directory script that efficiently manages user accounts, automatically removing user groups and modifying properties when an account is disabled.Successfully orchestrated the migration of on-premise servers to the Azure environment, optimizing infrastructure efficiency. Implemented a strategic transition from a pay-as-you-go subscription to a cost-effective CSP license, resulting in substantial cost savings for the organization.Implemented a seamless transition from the previous anti-virus solution to a cutting-edge, next-generation alternative, successfully deploying it across 300+ devices. The current anti-virus solution, introduced under my oversight, has demonstrated exceptional efficacy, with zero reported incidents of malicious activity since its deployment, underscoring its ongoing success. Show less

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  Freelance

  Nov 2023 - now

  Software Engineer

  Eager to take on new challenges and build innovative solutions.Current Stack:PowershellJavaCSSHTMLJavaScriptSQLFuture Stack:Tailwind CSSReactReduxPythonCompleted Projects:Portfolio Site V1WeBuilderCozyTeaFuture Projects:Full-functioning E-Commerce site (final project for Codecademy)Portfolio Site V2REWeb App

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  LanTech IT, LLC

  Mar 2024 - now

  System Engineer

  WordPress DevelopmentPHP / HTML DevelopmentCustom Canvas Power AppsDynamics 365 Development including Sales Hub Custom Power Automate FlowsSharepoint DevelopmentIntune Security and AutoPilotLocal / Cloud / Hybrid ADPhysical Access Control Networking On-site / Remote Help Desk Support Help Desk EscalationsO365 Online Exchange Management