
Timeline
About me
Sales | Sales support | P&L management | Billing | Customer success/ support manager| Revenue Assurance Senior Manager | quote to cash
Education

Greenfields public school
2007 - 2008Business/commerce, general a
Maharshi dayanand university
2011 - 2013Master of business administration - mba accounting and finance a
Amity university
2008 - 2011Bachelor of business administration - bba accounting and finance a
Experience

Kpmg
Jun 2013 - Dec 2013TraineePart of KPMG Global Services in the U.S forensic team of advisory department as a trainee from 10th June 2013 to 10th December 2013. Corporate Intelligence Enhanced due diligence Involved in creation of private and public company profiles utilizing internal and external public research sources, credit reports and information databases to collect, summarize, and synthesize relevant financial, market, and business information. Preparation of enhanced due diligence reports which involves assessment of reputational, regulatory and jurisdictional risk. Covered multiple geographies involving various jurisdictions with varied language capabilities including Spanish, Portuguese and English. Acquired specialized knowledge of various jurisdiction specific research databases and online sources. Show less

Valueonshore advisors
Sept 2014 - Mar 2018Senior associateWorked as Senior associate (L1) with the Risk Advisory Services vertical of Valueonshore Advisors for the client naming AT&T way back from 3rd Sep 2014. Revenue assurance team of AT&T:- Worked on setting up Revenue Assurance and data integrity team for Asia Pacific Region, Europe, Middle East and Africa and Canada and Latin AmericaSupporting sales for new engagements by bill trigger activities, dispute resolutions from Client side to grow the account for long term perspective.Lead new initiatives, requirement development and processesCustomer interface for dispute resolutions and performance reportingLead efforts to manage billing integrityTools and system integration Prepare monthly MIS reports for various business verticals, budget and report to the relevant vertical heads. Checking the billing status, cost and services provided by AT&T to its clients through AT&T special tools like Global Processing System and Global Bluesky Order Management System., Revenue and opportunity Management Environment etc. Show less

At&t
Mar 2018 - nowLeading revenue assurance and dispute resolution team for Global System Integrator accounts.Responsible for timely RA sign off for billing, preparation of MIS reports, customer agreements, financial exposure and ensuring minimal leakage of business revenue.Working under Model of COE for Sales support to drive results in support of Quote to Cash deliverablesSupporting Pricing team under APAC, EMEA, CALA and US region for annual reductions on all BAU services by facilitating new rate cards and implementing them on Billing on timely manner.Working in collaboration with contracting and legal team to facilitate new contracts in to billing to ensure timely booking of incremental revenue.Cost Vs Revenue mapping on all third-party access circuits in order to do cleanup and remove unnecessary cost per circuits.Stamping direct impact on AR team by keeping direct interaction with customers to resolve their day to day billing queries and issues.Yearly transport credit reduction allocation for big customers of AT&T to grow future deals and business.Direct interaction with sales to help them recognizing lost revenue by chasing them for contract re-pricing and contracts renewals.Inventory management for AT&T legacy/BAU services related to APAC, EMEA, CALA and US regionAnalyzing MACD orders (Move, add, change and Disconnect) activity to ensure client inventory is properly maintained.Managing all TEM/invoice issues directly with customers.Supporting service management team for new users’ creation in AT&T Business Direct portal so that customer can “View, analyze and pay there bills accordingly.Account profiling for existing customers via Business Center in partnership with AT&T Pr-Ordering team.Actively involved in process Development, Process enhancement to achieve best possible outcome within given time frame. Show less
Licenses & Certifications

Communicating with confidence
LinkedinNov 2023
How to work smarter, not harder: save time and money and increase productivity
LinkedinNov 2023
Influencing others
LinkedinNov 2023
Project management skills for leaders
LinkedinNov 2023
Honors & Awards
- Awarded to Prateek GuptaRising above AT&T Nov 2018 For excellent support in revenue assurance on ongoing customers and going beyond expectations on new US deals in short span of time
- Awarded to Prateek GuptaStar Performer of the Year Valueonshore Advisors Jan 2018
- Awarded to Prateek GuptaEmployee of the month Valueonshore Advisors Sep 2015
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