Experience

• 

  Delhivery

  Apr 2016 - now

  Team lead

  Can handle a team of 10 field executive and 1 supervisors for shipment deliveries.o Maintaining daily MIS report for delivery and pending shipments.o Responsible for allocating delivery orders to FE's & tracking of FE's.o Managing cost of branch regarding Pick-up & delivery.o Maintaining the service quality to deliver a positive customer experienceo Responsible for issue resolution in any case.o Follow up with customer service for any service failure (i.e. late delivery, shipment damage, pilferage etc.)o Responsible for quick revert on Mails On daily Basis.o Responsible for FE's attendance & weekly off schedule.o Weekly meeting with management for suggestions and feedback of operationo Maintaining the daily & weekly cash reports.o Co-ordination with seller and internal staff for escalation.o Achieving the targets for seller pickups and maintaining the good relationship with seller by providing them good service to increase business.o Responsible for arranging the Transport as per company & shipment load.o Responsible to receive the shipment Bags which comes from Hub.o Entry of receiving shipments in software (PR-Touch).o Make OFD ( Out For delivery ) Run sheet for FE.o Making Pick-Up & RVP (Reverse Pick-Up) sheet For FE.o Clear Pending Reconciliation( Inventory management)o Making of RTO (Return To Origin) Bags To Concern Hub.o Making Misroute shipmentso Making out of delivery area shipmentso Data entry of run sheet as per FE instruction and Details.o Collection Of Cash from FE as per ERP.o Responsible for FE's attendance & weekly off schedule.o Responsible for quick revert on Mails On daily Basis. Show less