Experience

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  Sm retail

  Jan 1997 - Apr 1998

  Merchandise planning and control analyst

  > Support branches in planning, formulation and implementation of store operations policies and related procedures and other activities, monitoring of branch performance and productivity> Conducts special studies on various areas of policies of store operations, formulates and documents necessary guidelines> Conducts systems analysis and design for new projects to adopt to new system requirements

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  De la salle university

  Jul 1998 - Aug 1999

  Business process analyst

  > Collect and document business requirements for project and process improvement/automation efforts> Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases> Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels> Identify issues and risks> Bring inconsistencies and problems to the attention of management> Participate in the problem resolution> Prepare incident details for post-mortem incident reviews > Extract reports and provide a high-level analysis of data for review Weniger anzeigen

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  Jollibee foods corporation

  Feb 2000 - Jan 2007

  Store manager

  > Propelled multiple stores to high sales turnover and recipients of citations in standards compliance excellence including a Presidential Management award> Comprehensive background in the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction and Food and Safety standards, Personnel Management and Development and adherence to operating systems and standards and compliance to all government requirements > Successful in both start up and turn around management roles Weniger anzeigen

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  Sm retail

  Jul 2007 - now

  Assistant vice president

  > Drive sales and business growth by aligning performance versus set targets through strategic setting, tracking, analysis of factors and implementing recovery initiatives> Create top-notch and consistent customer shopping experiences by pro-actively building strong relationship through customer first in both internal and external customers. This is carried out through customer engagement, customer rapport and relationships and by providing the market the right merchandise and services they need> Maximing efficiency, innovation, lower operational risks/cost and increased revenues and creating value for customers> Enforcement of quality practices to align with company values and policies among team members to ensure operational efficiencies are consistently achieved> Developing people and strengthen the culture of the company through a thorough performance based evaluation and appropriately coach both people managers and individual contributors Weniger anzeigen