Kim Brown

Experience

• 

  Aetna, a CVS Health Company

  Aug 1993 - now

  Successfully managed all aspects of Aetna’s relationship with National Account portfolio for a book of business. Responsible for educating customers on Aetna products and services and implementing short and long-term benefit strategies. • Analyzed customer specific product utilization and implemented cost saving strategies that maximized Aetna’s profitability• Successfully negotiated and managed annual performance guarantees • Consistently ranked in the 90th percentile for annual customer satisfaction surveys Show less

  • Sr. Director, Producer/Consultant Communication and Education Strategy

    Jul 2021 - now

  • Sr. Director Enterprise Account Management

    Mar 2019 - Jul 2021

  • Strategic Planning Managing Director/Operations Lead

    Sept 2016 - Mar 2019

  • Manager, Client Services

    Apr 2011 - Sept 2016

  • National Account Manager/Account Executive

    Mar 1999 - Apr 2011

  • Aetna U.S. Healthcare Marketing Manager

    Apr 1996 - Mar 1999

  • U.S. Healthcare, Marketing Representative

    Aug 1993 - Apr 1996