Emma MacRae

Experience

• 

  NatWest

  Sept 1989 - Jun 1998

  Set up and managed a Resource centre for staff to use across the south-east region in order for them to develop both their personal and business skills Wrote and delivered a suite of courses to groups of bank employees of varying seniority and offered bespoke training on a 1:1 basis. worked in branches and service centre in a variety of roles Inc. chief cashier, lending support, probate and account management

  • Open Learning Resource Manager

    May 1996 - Jun 1998

  • Training Consultant

    May 1994 - May 1996

  • Bank Employee

    Sept 1989 - May 1994
• 

  NatWest

  Apr 1999 - Apr 2006

  Team Manager Debt Management Unit

  Managed a team of 22 staff responsible for inbound and outbound calling within the debt management unit.

• 

  RBS

  Sept 2015 - Mar 2021

  Current responsibilities include:* Managing Chief Data Office & Data Innovation resource and capability strategy to maximise department resources and knowledge *Build, implement and manage CDO resourcing processes and capability plans to ensure delivery of a high performing team (circa. 100 FTE)*Lead the development, management and maintenance of all resource MI including headcount forecasting, monthly actual and team hierarchies*Implement Capability Framework and provide on-going capability support to CDO staff *Establish and manage the succession planning for key roles to minimise risk exposure from resource and capability gaps*Manage and track permanent and contingent resource against approved resource budgets*Build, maintain and maximise effective relationships with external resource suppliers, Supply Chain Services to establish effective resource models and drive uplift in quality of candidatesSkills, Knowledge & Experience:*Experience of resourcing and recruitment of Contractors, Managed Service Workers and permanent staff*Experienced in resource planning, building staff capability and budget management*Excelllent stakeholder managementacross all levels of the organisation including Executive stakeholders *Proven ability to understand, trend and provide challenge to business headcount forecastsStrong analytical, written and verbal skills*Experienced in working with Senior Management and Executives*Qualified - CIPD Level 3 Certificate in HR Practice Show less

  • Business Manager to the Chief Data Officer

    Oct 2018 - Mar 2021

  • Business Management Manager Data & Analytics

    Sept 2015 - Oct 2018
• 

  NatWest Group

  Sept 2015 - now

  Data Technology Transformation and Business Management lead

  • Performance & Business Management Lead, Data Technology, Natwest

    May 2021 - now

  • Performance & Business Management Lead, Chief Data Office, NatWest

    Sept 2015 - Nov 2021