Arnold Karuri

Arnold Karuri

Telecommunications Engineer

location of Arnold KaruriNairobi, Nairobi County, Kenya

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  • Timeline

  • About me

    Experienced Virtual Assistant | Customer Service Specialist | Information Technology Specialist

  • Education

    • Maseno University

      2020 - 2022
      Diploma Information Technology
  • Experience

    • CallKey Group Ltd

      Mar 2015 - Dec 2015
      Telecommunications Engineer

      As a Telecommunications Engineer specializing in VSAT internet, I have extensive experience in installing, configuring, and troubleshooting satellite communication systems. My technical expertise ensures seamless connectivity in remote locations, providing reliable internet solutions where they are needed most. I am skilled at diagnosing issues quickly and implementing effective solutions to minimize downtime. Passionate about advancing communication technologies, I am dedicated to delivering exceptional service and support. Let's connect to explore how my skills can benefit your organization. Show less

    • Trueblaq

      Apr 2019 - Aug 2021
      Experiential Marketer (Team Leader)

      As a dedicated team leader in charge of a dynamic sales team, I am passionate about driving results and fostering a collaborative environment. With a proven track record in sales leadership, I excel at setting strategic goals, mentoring team members, and achieving targets. My strong communication skills and data-driven approach ensure our team consistently exceeds expectations. Let's connect to explore how my leadership can contribute to your organization's success.

    • Pergas Group

      Jun 2020 - Aug 2020

      As a Social Media Marketing Specialist, I excel in creating compelling content, promoting it effectively, and managing WordPress websites. With a keen eye for detail and a strategic mindset, I craft engaging content that resonates with audiences and drives engagement. My proficiency in WordPress and website management ensures seamless online experiences and optimal performance. Passionate about leveraging digital platforms for growth, I am dedicated to helping brands thrive online. Let's connect to explore how my skills can elevate your online presence. Show less

      • Information Technology Specialist

        Jun 2020 - Aug 2020
      • Social Media Marketing Specialist

        Jun 2020 - Aug 2020
    • Teleperformance

      Aug 2021 - now

      As a Safety Specialist for the Bolt Taxi Platform, I ensure the safety and security of both drivers and passengers. My responsibilities include monitoring safety incidents, investigating accidents or concerns, and developing safety policies to enhance the platform’s safety standards. I provide training and guidance to drivers on best practices, manage emergency situations, and collaborate with local authorities when necessary. I also analyze safety data to identify trends and implement preventative measures, all while ensuring compliance with relevant safety regulations to maintain a safe environment for all users. Show less As an Operations Associate for the Bolt Taxi Platform, I support the smooth daily operations of the platform, ensuring both drivers and riders have a seamless experience. My responsibilities include onboarding and training new drivers, managing driver performance, and providing operational support to resolve issues that arise on the platform. I also help optimize processes by analyzing data, identifying areas for improvement, and implementing strategies to increase efficiency. Additionally, I collaborate with cross-functional teams to maintain platform standards, ensure compliance with local regulations, and contribute to the overall growth and success of Bolt’s operations. Show less

      • Safety Specialist

        Feb 2024 - now
      • Operations Associate

        Oct 2022 - Jan 2024
      • Price Review Specialist

        Aug 2021 - Oct 2023
    • Athena

      Jun 2024 - now
      Executive Assistant

      As a highly skilled and experienced Virtual Assistant, I excel in delivering exceptional administrative and technical support to clients in demanding industries, particularly venture capital. I specialize in streamlining operations through expert email and calendar management, achieving inbox zero for over 60,000 emails and coordinating complex schedules with precision. My proficiency in tools such as Microsoft Suite, Google Workspace, Asana, Trello, Zendesk, and Gorgias allows me to manage projects, track tasks, and provide top-tier customer support seamlessly. Beyond administrative tasks, I bring technical expertise in software installation, troubleshooting, and data organization, ensuring that my clients’ operations run smoothly. Known for my adaptability, critical thinking, and problem-solving abilities, I thrive in dynamic environments, consistently delivering solutions that save time, increase productivity, and foster strong client relationships. With a background that also includes telecommunications engineering, transcription, and social media management, I bring a diverse skill set to every role. Whether supporting long-term partnerships or short-term projects, I am dedicated to helping clients focus on their strategic goals while I handle the rest. My exceptional communication skills, time management, and fast-learning mindset make me a valuable asset to any team or individual seeking reliable, results-driven virtual assistance. Show less

  • Licenses & Certifications

    • EF SET English Certificate 76/100 (C2 Proficient)

      EF Standard English Test (EF SET)
      Nov 2023
      View certificate certificate