Samantha Novek, MBA

Experience

• 

  Capital Safety

  Jan 1997 - Oct 2015

  Prior to the acquisition by 3M I managed 7 key National Accounts and coordinated training and growth plans with buying groups at Capital Safety. Developed and maintained a product file on our products for customers to add to their website. File contained description, search terms, product highlights, images, weights, UPC codes and box dimensions.Key functions included developing and executing growth plans, maintain price files, promote new products, facilitate training and product specification. Show less Implemented processes and systems for improving customer service satisfaction, including a training guide for Customer Service Reps for handling critical customer situations. Assisted with interviewing, selecting, and training new customer service personnel. Technical resource to customers and internal employees with knowledge on fall Protection, rescue, and confined space products in the industry.Guarantee outstanding customer experience via excellent communication skills, problem solving attitude and by providing immediate and thorough complaint resolution.Attend local, regional and national trade shows to promote company products to current and potential customers.Develop and implement policies and procedures that improve efficiency, productivity and reduce errors. Show less Provided customer service for an average of 80 calls per day, answering customer inquiries, solving problems, technical questions, and providing new product information.Earned “Top Excess/obsolete inventory Seller” for 6 consecutive years.Traveled internationally to sister companies in France and Canada to deliver computer system training.Implemented standard training processes at North America locations and created an orientation checklist.Created Excel reports for specific product detail and National Accounts. Show less

  • Business Development Coordinator

    Oct 2012 - Oct 2015

  • Assistant Customer Service Manager

    Nov 2010 - Oct 2012

  • Customer Service

    Jan 1997 - Oct 2010
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  3M

  Oct 2015 - now

  Dynamic, customer focused, results-driven account manager. I have a record of achievement and demonstrated success in revenue growth while providing visionary sales leadership in a highly competitive market. LSS Green Belt / Problem Solver. After the 3M acquisition I was integrated into the 3M Personal Safety Division (PSD). My role now is working with national accounts in the construction segment for PSD and fall protection.

  • National Account Manager - Oral Care Solutions Division at 3M

    Nov 2018 - now

  • Specialty Segment Channel Manager

    Oct 2015 - now
• 

  Solventum

  Apr 2024 - now

  National Account Manager | Dental Solutions at Solventum

  I am in the same role as I was with 3M Oral Care. We spun off from 3M and became our own standalone healthcare company called Solventum. Dynamic, customer focused, results-driven account manager. I have a record of achievement and demonstrated success in revenue growth while providing visionary sales leadership in a highly competitive market. LSS Green Belt / Problem Solver.