Romeo Ramirez

Experience

• 

  Hewlett-Packard

  Sept 2009 - Jul 2012

  Involvement in Incident Management is the role of Resolution Owner or finding resolution to incidents and handling fulfillment requests escalated by Level 1 and Level 2 support groupsInvolvement in Change Management undergoes the role of Change Owner for our team. My main responsibility is the end to end lifecycle of the changeInvolvement in Problem Management comes in the role of Problem Analyst. The main responsibility is to investigate the root cause of a known issue which affects the number of incidents raised. Show less •Engaged in Incident Management by providing resolution and performing 1st Level Troubleshooting through remote support and call.•Performs first level troubleshooting to all Windows, Microsoft Applications, Network and Server related issues•User administration and maintenance for SAP, UNIX and Mainframe and Active Directory•Responsible for filtering escalated cases from Level 1 support•Performs in depth troubleshooting•Serves as the immediate back up of the team manager•Performs management and administrative tasks•Participates in calibration and quality monitoring•Meets with Client IT Managers weekly to discuss SLA and issues met.•Educates Level 1 support for any process update and new technologies•Participated in ISO 20000 audits Show less

  • Technology Consultant

    Nov 2011 - Jul 2012

  • Technical Support Representative - Service Desk

    Sept 2009 - Nov 2011
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  Deloitte Singapore

  Sept 2012 - Dec 2018

  • Performs information control reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.• Prepares audit finding memoranda and working papers to ensure that adequate documentation exists to support the completed audit and conclusions.• Performs general and application control reviews for simple to complex computer information systems.• Conducts operational, compliance, financial and investigative audits, as assigned.• Conducts IM8 audit for several government agencies. Show less • Managed, led and implemented cash management solutions for the bank’s corporate clients which includes: Corporate Internet Banking, Local and Remittance Payments, Collections, Payroll, and other cash management products. • Served as the single point of contact throughout the implementation.• Conducted eBanking user training for clients.• Worked with the client’s technical team to carry out all required integration activities with client’s ERP system and the banking platform.• Coordinated with product managers to deliver a better banking experience with clients. Show less

  • IT System Auditor

    Jan 2017 - Dec 2018

  • Cash Management Implementation Manager (DBS Bank Ltd Project)

    Sept 2012 - Dec 2016
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  Synapxe

  Dec 2018 - now

  Led and manage the Cloud department in achieving and maintaining ISO 27001 Information Security Management System and ISO 20000-1 Service Management System certification.Coordinated and provided guidance to the different teams in preparing for the audit and reviewing the artefacts needed for the certification.Acted as the departments’ single point of contact for all ISO processes and compliance.Managed stakeholders and management to ensure continuous compliance in ISO standards Act as a department's single point of contact for ISO 20000 and ISO 27001 management systems and certification audits

  • Manager

    Jul 2022 - now

  • Assistant Manager

    Dec 2018 - Aug 2022