David Sanon

Experience

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  Triwire

  Mar 2012 - Jan 2013

  Field Technician

  Responsible for providing good customer service, Tier 3 support Installing new service Drops for service pole to customer location, Install Cable lines neatly without creating tripping hazards inside or Amplifiers Configure Cable Boxes, Telephony Modems & Routers, Set up wireless security & Troubleshooting connectivity issues.

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  Loring Job Corps

  Jan 2013 - Feb 2014

  Trainee/Intern

  Hands on Cisco Networking Training, worked Routers, Access points, Switches, Bridges, VOIP Phones, Toners, Punch in tools, Crimpers, Cat 5, software configuration using hyper terminal & telnet worked on: Cisco IP Conference Station 7936 Conference VoIP phone, Cisco Catalyst 2950T-48-SI Switch, Cisco Catalyst 3560-24PS Switch, Cisco 1720 Router & Cisco 886VA Secure Router

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  Edison Job Corps Academy

  Feb 2014 - Apr 2015

  Trainee/Intern

  Hands on IT training, assist students & staff with IT issues such as fixing blue screen of death issues, virus removal, using recovery console, startup repair, Printer & Network Connectivity issues. Worked on Dell, Lenovo, HP, Mac, Gateway

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  Associated Data Processing Inc

  May 2015 - Oct 2015

  PC Technician

  Provide IT services to various divisions within The City of Trenton Ex. Mayor's office, Administration, Law, Fire Departments, Health and Human Services, Housing and Economic Development and more. Duties include Data Collections and generating reports using Microsoft Excel, Windows Migrations, working with Active Directory, Set up of computers installing Microsoft office, setting up Outlook, Anti-Virus, and applications according to Department needs as well as hardware and software repair.

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  24-7 Intouch

  Dec 2015 - Feb 2016

  Customer Service Representative 1

  Customer service representative 1 for Netflix Inc. Responsible technical support for Netflix involved issues such as connectivity to the site/app account issues and payments.

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  Design Strategy

  May 2016 - now

  IT Technician I

  o Hardware replacements printers, PCs, and laptops. o Break/fix duties requiring troubleshooting of hardware with desktops and laptops. o Moves requiring physical disconnects and reconnects of workstations in a timely and organized manner. o multiple monitor setups (anywhere from 2 - 8 monitors). o Configuring monitor setups using Video Card software. o Connecting workstations to printers. o Work with Windows 7 & MS Office Suite. o Troubleshooting connectivity issues