Ciaran Dunne

Experience

• 

  AIB

  Dec 2006 - now

  • Responsible for the identification & resolution of all service impacting incidents to our organisations platinum services.• Implemented the process currently in place to ensure all systems are available to our customers per SLA agreements.• Successfully manage and prioritise workload to ensure our Batch Management gets completed successfully (50,000+ jobs daily). This also includes the monitoring of the AIB Global Treasury batch.• Manage ITIL Control & Resolution processes, including Problem, Incident and Change management.• Delivered training to all new staff within our team to ensure they gain the necessary skills to work within our shift environment• Situation managing of all major infrastructure change to AIB environment and Data Centres. • Situation manager of BCM’s (Business Continuity Management) to ensure all incidents within the BCM gets resolved.• Implementation of daily checklists to adherence of SOX standards.• Provide out of hours support to all project areas within the bank to implement changes to the IT infrastructure. This greatly helps in driving cost reduction for all IT support teams and increasing efficiencies within the Operations department.• Represent IT Operations at daily incident management meetings and all other relationship meetings with our project areas.• Effectively respond to tickets, emails, and phone calls made to AIB Operations group. Show less

  • Deputy Team Lead

    Jan 2019 - now

  • Senior IT Operations Shift Operator

    Jan 2018 - now

  • IT Operations Deputy Team Lead

    May 2015 - now

  • IT Operational Specialist

    Dec 2006 - Apr 2015