George Monier Kamel

Experience

• 

  Orange Business Services

  Sept 2006 - Jul 2010

  1- Being the point of contact with the customer who is mainly based in UK and USA and this implies dealing with the IT managers of the customer , keeping them updated for the major problems their network faces via the phone and via a report that is sent every 8 hours 2- Making primary trouble shooting trying to figure out network and voice problems on the CISCO Routers, CISCO L3&L2 switches, Packteers , AVAYA Media Gateways , AVAYA Cabinets , AVAYA Media servers , Nortal Passports and this implies dealing with protocols and technologies like MP-BGP, EIGRP, OSPF ,HSRP, Frame Relay , ATM, Quality of service 3-Supporting the field engineer over the phone if any dispatch is needed 4-Coordinating with other teams within Orange to resolve any network issue Show less

  • Level 3 network support engineer

    Sept 2008 - Jul 2010

  • Customer Support Engineer

    Sept 2006 - Sept 2008
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  Nokia Siemens Networks

  Jul 2010 - Sept 2020

  IP Solution Architect

  As an IP solution Architect I am in charge of : • Assisting pre-sales team in offer preparation • Preparing IP planing documents and configuration related for any IP enabled Nokia device • IP network migration and optimization activities • On-site support in case it was needed • Supporting all customer queries during and after project implementation • Interviewing new candidates Show less

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  Amazon

  Oct 2020 - Dec 2023

  Network Development Engineer
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  Google

  Jan 2024 - now

  Senior Production Network Engineer