D'Anielle Tolley

Experience

• 

  DW Fitness

  Jan 2011 - Jun 2013

  General Assistant

  Working within a well known fitness chain carrying out various tasks to assist in the successful running of the gym. Responsible for tasks such as:- Working on the reception/office: general office work, greeting customers - Working on the Bar, making and serving food and drinks to the customers - Maintaining Gym hygiene - Assisting customers with any issues - Promoting company products - Gym instructing with customers

• 

  Ladbrokes

  Jun 2013 - May 2017

  Managing a small team within a well known betting shop, making sure the business ran successfully, KPIs were met and staff looked after. The role consisted of the following requirements/tasks: - Staffing the shop and dealing with holidays and sickness - Managing a team of 6 - Training and mentoring new staff - Briefing the team on KPIs and promotional targets to help gain business - Motivate and support staff, dealing with queries and complaints- Welcoming customers and visitors as first point of contact - Providing a friendly and professional service to help encourage more business - Cash handling and banking; quickly and accurately - Driving and promoting new and existing products; in shop and online - Dealing with customer queries and complaints - Shop keyholder; opening and closing the shop by myself - Following security and legal policies; gambling commission, serve legal - Working with a variety of computing systems both old and new - Administering the BS2000 application - Using shop tablets to demonstrate and promote products Show less Working in a well known betting shop carrying out the following:- Welcoming customers and visitors as first point of contact - Providing a friendly and professional service to help encourage more business - Cash handling and banking; quickly and accurately - Driving and promoting new and existing products; in shop and online - Dealing with customer queries and complaints - Shop keyholder; opening and closing the shop by myself - Following security and legal policies; gambling commission, serve legal - Working with a variety of computing systems both old and new - Administering the BS2000 application - Using shop tablets to demonstrate and promote products Show less

  • Acting Shop Manager

    Jun 2015 - May 2017

  • Customer Service Manager

    Jun 2013 - Jun 2015
• 

  Calderdale Council

  May 2017 - now

  Working as part of the Streetworks and Highway Asset Management teams:- Responsible for managing the Streetworks Technical Support Officers- Local Authority Gazetteer Custodian. Lead Officer on the statutory submission of the LSG to Geoplace, maintain all submissions to a gold standard as outlined by the DfT. Work with Symology to resolve any submission errors or anomalies to hit deadlines on a monthly basis- Assist the Asset Manager on maintaining accurate data records/submissions and produce accurate reports and information to benefit the service area and act as the data coordinator- Lead officer between other service areas and our software provider Symology to maintain the system, update accordingly, problem solving and training where necessary- Responsible for updating and ensuring that Streetworks team members are up to date on training and statutory legislation changes, this includes producing training manuals and organising training sessions for team members. - Training other staff members with the directorate on standard procedures, updates to the system, general system wellbeing and other key functions- Use knowledge and experience of Streetworks regulations and processes to identify and rectify issues relating to data management; as well as utilising in-house and external software - Deputise for the Street Works Officer and Streetworks Coordinator during periods of annual leave, absences or during meetings including office and phone cover- Lead officer to maintain, update and produce administration procedures for Street Works and Network Management- Make sure all income is invoiced in a timely manner in accordance with internal deadlines- Maintain and update website content with respect to Streetworks related issues, ensuring information available to the public is up to date and user friendly- Compose letters and legal notices - or contact utilities and developers directly – on behalf of the Network Coordination Manager Show less Working as part of the Streetworks team:- Interim LSG custodian, maintaining a Gold standard - Processing of comments in line with relevant legislation and timescales as prescribed by the Department of Transport/All Street Permit Scheme - Processing of licence requests for skips/scaffolding and private applications to work in the adopted highway - Processing of customer complaints, queries and Freedom of Information requests and the preparation of statistical reports to identify trends, develop performance indicators, targets and draft information for dissemination via the Council’s website, social media and other media as appropriate - Prioritise and co-ordinate all overhanging vegetation, street works and enforcement related requests which are received electronically or via phone from the public - Carry out financial activities in accordance with Council procedures; receive, receipt and be responsible for the security of cash and cheque; process and receive orders and raise invoices, monitor expenditure against budget; investigate any inconsistencies - Prepare temporary traffic regulation orders in line with relevant legislation and timescales. - Lead officer to maintain, update and produce administration procedures for Streetworks and Network Management- Maintain and update website content with respect to Streetworks related issues, ensuring information available to the public is up to date and user friendly. This includes the availability of online application forms and online payment functions for applications - Compose letters and legal notices - or contact landowners directly – on behalf of the Enforcement Officer, regarding issues from their land which may encroach, obstruct or damage the adopted highway - Deputise for the Street Works Officer and Enforcement Officer during periods of annual leave, absences or during meetings Show less Working as part of the Streetworks team:- Processing of permits and notices in line with relevant legislation and timescales as prescribed by the Department of Transport/Yorkshire Common Permit Scheme.- Processing customer service requests, complaints, queries and Freedom of Information requests via CRM systems, as well as completing various day to day office tasks such as scanning, printing and covering the telephones when required. - Carry out financial activities in accordance with Council procedures; receive, receipt and be responsible for the security of cash and cheques; process and receive orders and raise invoices, monitor expenditure against budget; investigate any inconsistencies. Using Financial systems such as Paye.net and Corporate Financials.- Liaise with Local Authorities and Utility Companies to plan and monitor Roadworks within the adopted Highway.- Prepare Temporary Traffic Regulation Orders in line with relevant legislation and timescales.- Maintain and update website content with respect to Street Works related issues, ensuring information available to the public is up to date and user friendly. This includes the availability of online application forms and online payment functions for applications.- Compose letters and legal notices - or contact landowners directly – on behalf of the Enforcement Officer, regarding issues from their land which may encroach, obstruct or damage the adopted highway, using mapping systems where necessary.- Processing of licence requests for skips/scaffolding and private applications to work in the adopted highway.- Data input and report creation. The preparation of statistical reports to identify trends, develop performance indicators, and monitor KPI targets. Show less - Permit and application requests for things such as highway skips, scaffolding and vehicle crossings- Quarterly invoicing and ordering for the Street Works department using bespoke financial software packages- Dealing with customer service requests, queries, complaints and Freedom of Information requests on CRM systems. Communicating with customers over the phone, in person and via email- Processing Temporary Traffic Regulation Orders- Liaising with local authorities in relation to Road Closures and utility works- Using mapping systems to identify land ownership and highway adoption Show less

  • Data Coordinator Streetworks and Asset Management

    Mar 2023 - now

  • Technical Support Officer - Strategic Infrastructure

    Apr 2020 - now

  • Permit Officer - Strategic Infrastructure

    May 2018 - Apr 2020

  • Technical Assistant - Highways and Transportation

    May 2017 - May 2018