Manal El-Taher ✈️

Experience

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  Al OSOOl Company

  Feb 2009 - Oct 2009

  Procurement and logistic specialist

  • Handling quotations and offers• First Key contact with international companies• Building solid relationships with suppliers in various Middle Eastern countries• Preparing and submitting invoices.• Managing contracts and invoices for customers• Reviewing requisitions received for accuracy of description and pecifications of products and service• Performing a market research to source qualifies suppliers to be involved with the RFQ solicitations.• Investigating sources of supply for the required commodities and obtain information on new products to meet designated needs.• Preparing and issuing Request for Quotation (RFQ) ensuring that the necessary scope of work outlines what is required and all our client requirements. • Making recommendation for vendor awards.• Preparing Proposals for submission. • Working closely with bidders, contractors, and other vendors to resolve difficulties which arise during the procurement process Show less

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  International Air Transport Association (IATA)

  Mar 2011 - now

  A.Customer Engagement (internal & External)•Build connections with executives & decision makers within Africa and Middle East Airlines and Travel agents’ community to establish trust and credibility in future interactions •Gather and report airlines pain points, industry regional trends, new technologies & emerging banking regulations to foster innovation •Understands customer drivers of digital transformation and contributes to technology/transformation for Africa and Middle East Airlines. Seeks to capture showcase value examples and concrete success stories from industry players for referencing.•Based on each airline pain points & transformation strategy develop & execute customized account plans. Orchestrate extended team to support customer needs •Promote IATA’s product & services in regional & global events Ensures sales consumption and adoption goals on target.•Prepare monthly report to the Regional leadership team RLT on the progress of the set objectives supported with figures extracted from BI, risks and mitigation plans to ensure regional alignment with FSDS global strategy & following best practices in account management.•Develop a trustful relationship with internal stakeholders to be able to achieve IATA’s mission AContribute to IATA’s Financial Sustainability•Be the regional expert in FSDS products & continuously upskill regional commercial team in existing & future products •Collaborate with regional commercial Team to design sales plan•Empower regional commercial team and equip them with the needed training & engagement materials to improve regional commercial performance •Invite Commercial team to join meetings with prospective customers to build network & assess customers’ needs.•Collaborate with industry partners to promote our products (ex. Travel agents associations)•Lead and deliver regional webinars & campaigns to promote FSDS products & some other divisions products •Leading the implementation of new business markets Show less •Define team objectives and outcomes •Improve Workflow and design time-efficient processes and dashboards to track performance against set KPIs & maximize productivity•Ensure the Team’s full compliance with IATA’s resolution by providing continuous training and ensuring training Materials are regularly updated•Lead, coach & motivate the team to ensure high performance & satisfaction •Oversee the hiring & training of new team members and support their development•Ensure customer satisfaction through accurate management of the day-to-day operation.•Represent IATA in external industry meetings such as APJC (Agency Programme Joint Council) ) and LCAG (Local Customer Advisory group)•Managing the AGM team including distribution of tasks and monitoring the deadlineAttending meetings & •Sharing cargo Knowledge and expertise with other departments and eventually creating a team with a representatives from different departments called Cargo Ambassadors Regional Team “CART”. Show less Cargo Agency Modernization program (CAMP) is a result of work over a number of years by delegated airline and forwarder representatives to reengineer the Cargo Agency program, ensure it meets the needs of today’s air cargo community and ensures mutual benefits for both airlines and forwarders.For 6 months i was assigned to be global IATA FIATA Agency Cargo Program "IFAGP" champion Main responsibilities were to coordinate with central team to develop enhancement on systems to adapt for the new key features of "IFAGP" Show less • Supporting the migration process and ensuring we don’t drop the ball during the transformation period • Supporting process for all Agency Management elements including managing new applications, changes, initial financial Assessment, financial security• Developing Training Material & Checklist for each BSP/Non BSP countries, CASS/Non CASS countries • Supporting Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements;• Co-establishing the Invoicing Process;• Granting support to agents and field offices on accreditation related matters in middle East and Africa regions; Show less

  • Manager, Transformation and Products

    Apr 2017 - now

  • Regional Assistant Manager-Agency Management

    Jun 2015 - Apr 2017

  • Cargo Agency Modernization Program (CAMP) global Champion

    Jun 2015 - Dec 2015

  • Analyst, Agency Management

    Mar 2011 - Jun 2015