Melissa Barber

Experience

• 

  Advanced Bioscience Resources, Inc.

  Jan 1998 - Jan 1999

  Procurement Specialist

  Procured, preserved, and shipped research material to researchers throughout the US.

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  Arcadia Investment Advisors, LLC

  Aug 1998 - Aug 2004

  Operations Manager

  Self-trained expert on in-house databases and CRMs culminating in coordination of full U.S. Securities and Exchange Commission audit and passing in a fraction of the typical time with national publication recognition. Provided exceptional in-person, phone, and email customer service to over 250 high net worth clients.

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  Peace Corps

  Sept 2004 - Sept 2006

  Health Education Volunteer

  Worked with local counterpart to organize a mother/baby wellness program, established a high school girls' soccer team, co-wrote and co-produced a biweekly radio show in local language, and created a letter exchange program between middle school students in Kayes Ville, Mali and Wilsonville, Oregon.

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  Westwind Farm Studios, LLC

  Jan 2007 - Mar 2008

  Executive Assistant

  Westwind Farm Studio is an Oregon Tilth-certified organic farm and recording studio. Managed greenhouse operations, edited promotional videos, and managed bookkeeping for company.

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  Friends of Trees

  Apr 2008 - May 2010

  Associate Director of Membership Services

  • Was the on-site project manager to migrate all membership and volunteer data from custom Access database to Salesforce.com.• Developed, implemented, and analyzed entire membership acquisition and retention program.• Managed corporate sponsors with an impeccable track record of engaging new, retaining current, and securing increased giving.• As a volunteer, organized and coordinated hundreds of volunteers for a once-a-year neighborhood tree planting and donated thousands of hours leading others in proper tree planting techniques throughout each planting season. Show less

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  Death with Dignity National Center

  May 2010 - Nov 2014

  Director of Digital Communications

  • Served as on-site project manager to migrate 20 years of data from local installation of Sage Fundraising 50 to Salesforce.com.• Strategized and coordinated multi-channel marketing approach to raise brand awareness and strength.• Served as first point of contact, coordinated interviews, and provided background information for all media and public relations communications. Worked with national and international media outlets including the Associated Press, New York Times, the BBC, and many others.• Originated organizational blog, wrote 75% of articles, managed employee contributions, recruited guest authors from our community, and edited and published all blog posts.• Coordinated national educational presence in cooperation with local political campaigns, including the passage of a new law in Vermont.• Created organizational social media presence and managed vibrant online communities of donors, advocates, and medical professionals. Show less

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  North Peak

  Dec 2014 - Mar 2018

  Consultant and Community Engagement Manager

  End-to-end project lead, managing all aspects of implementation projects and ongoing support:• Assessed needs and scoped projects for nonprofits and prospective nonprofit clients.• Project lead from beginning to end including prioritized needs, system design, and implementation.• Developed documentation of custom solutions and led remote and in-person trainings. • Developed North Peak’s system for data migration planning and execution.• Expert project management for support and implementation projects.• Represented the organization as a leader at conferences and community events.• Assisted with community outreach and business development. Show less

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  Self-Employed - consultant

  Mar 2018 - Dec 2018

  Nonprofit Salesforce Consultant & NPSP Community Volunteer

  Empower nonprofits to streamline and improve their daily processes with Salesforce.com CRM and the Nonprofit Success Pack.Support the Salesforce Power of Us nonprofit community by serving on the NPSP Videography Community Project and assisting with new and revised Salesforce.org NPSP documentation.

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  Salesforce

  Jan 2019 - now

  • Plan, execute, deliver, and maintain product documentation, user interface text, and release notes for six nonprofit cloud products.• Manage and coordinate terminology consistency for cross-platform, integrated suite of fundraising tools that span six scrum teams.• Mentor writers new to the team and continually refine processes to improve efficiencies and consistency.• Created process to report delivery of customer-requested features.Founded and continue to coordinate community focus group on nonprofit documentation. Show less

  • Content Strategist

    Apr 2023 - now

  • Lead Technical Writer

    May 2022 - now

  • Senior Technical Writer

    Aug 2020 - Aug 2022

  • Technical Writer

    Jan 2019 - Aug 2020