Grace Davis

Experience

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  Carphone Warehouse

  Nov 2015 - Dec 2017

  Customer Consultant

  Customer service, establishing customers’ needs and giving appropriate recommendations.Work as part of a high performing team under a manager. Regularly working independently, leading to situations where I must take own initiative in difficult opportunities.Individual approaches are needed for each customer, helping build and maintain relationships and return customers. Maximising sales and reward at every opportunity, meeting all key performance indicators whilst maintaining good customer service feedback. Show less

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  Solent University

  Jun 2018 - Jul 2020

  Assisting in the International Office by creating and updating both written and digital information aimed at international students, as a result of the University re-branding . Using the content management system to update and develop the internal website.Event planning and co-ordination using Eventbrite.Developing resources and information to help international students, including the website, leaflets, and creating a podcast.Considering branding, accessibility and tone of voice when creating documents which fit with University guidelines.Scheduling and managing projects by using Trello.Tools used include, Canva, Outlook, Microsoft Office (Outlook, PowerPoint, Word and Excel), Eventbrite, and Contensis (CMS). Show less

  • Governor

    Jul 2019 - Jul 2020

  • Student Champion

    Sept 2018 - Jun 2019

  • Study Abroad Ambassador

    Jul 2018 - Jun 2019

  • International Student Advisor Intern

    Jun 2018 - Aug 2018
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  Widgety

  Jun 2018 - Jul 2019

  Web Content Editor

  As a Web Content Editor at Widgety, I specialized in curating and editing cruise-related content tailored for travel agent websites. Over the course of a year, I ensured the accuracy, clarity, and appeal of digital content, helping travel agencies effectively showcase cruise itineraries, ship details, and travel packages. My role involved collaborating with teams to maintain consistent quality and delivering engaging content that aligned with industry trends and client expectations.

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  SOLENT STUDENTS' UNION TRADING LIMITED

  Jul 2019 - Jul 2020

  Company Director
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  Solent Students'​ Union

  Jul 2019 - Jul 2020

  Elected Sabbatical Officer, Chair of Trustee Board, Governor on Solent BOG, Company Director for income generation subsidiary.• Represented 8,000+ students by identifying, raising, and resolving any issues brought forward, including during the initial outbreak of the pandemic and led the move to remote working.• Campaigned for the rights of students on both a local and national level, including numerous events at parliament, with local authorities (SCC Youth Forum, and the Hampshire PCCO) and an appearance on BBC News.• Developed and implemented comprehensive communication strategies to enhance student engagement and ensure effective dissemination of information, leading on the initial response to Covid 19 for both the SU and Solent University.• Highlights include successfully lobbying the City Council to prioritise park safety, and the University waiving accommodation fees to aid students financially during the pandemic.• Ensured the needs of Solent students were reflected through the activities of the Union, and students were at the heart of everything we do, this was reflected in our main KPI (Student Voice in the NSS Survey) which placed us in the 10% of institutions in England and the University was nominated University of the Year.• Created the annual budget with the CEO and won a funding award of £508,000 to ensure the Union can continue its mission. Show less In my role as Chair, I worked closely with the Chief Executive to ensure the charity maintained a clear vision, mission, and strategic direction. I led the Board of Trustees in fulfilling its governance responsibilities and contributed to the effective achievement of the charity’s mission and goals.- Partnered with the Chief Executive to align the charity’s vision, mission, and strategic direction with its operations and activities.- Ensured the Board of Trustees fulfilled its governance responsibilities, maintaining accountability and upholding the integrity of the charity’s operations.- Provided leadership to support the Chief Executive in achieving the charity’s mission and delivering its strategic objectives.- Strengthened governance frameworks, ensuring compliance with regulatory standards and best practices for nonprofit organizations.- Fostered collaboration between the Board, Chief Executive, and key stakeholders to drive impactful outcomes for the charity’s beneficiaries. Show less

  • Head Of Student Voice

    Jul 2019 - Jul 2020

  • Chair Of The Board Of Trustees

    Jul 2019 - Jul 2020
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  COTSWOLD ENERGY CONSULTANTS LIMITED

  Sept 2020 - May 2022

  Marketing and Scheduling Assistant

  Scheduling and Coordination:- Efficiently scheduled work and appointments for energy consultants, ensuring optimal time management and resource allocation.- Led a successful marketing campaign aimed at increasing the volume of commercial work and enhancing the organization's commercial awareness.- Developed and executed marketing strategies, including digital marketing, social media campaigns, and promotional events.- Built and maintained strong relationships with commercial clients, acting as the primary point of contact for inquiries and updates.- Facilitated communication between clients and energy consultants to ensure clarity and satisfaction throughout project lifecycles.- Conducted market research to identify new business opportunities and stay informed about industry trends and competitor activities.- Provided insights and recommendations to senior management based on research findings to inform strategic decisions. Show less

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  Prospect Training Services

  May 2022 - Aug 2024

  Employment Advisor and Marketing Lead

  In my previous role as an Employment Advisor, I managed a diverse caseload as part of the Restart Program, empowering individuals to overcome employment barriers and achieve sustainable career success. This position honed my ability to conduct tailored assessments, create actionable plans, and partner with specialist services to support customers and employers alike.- Supported long-term unemployed individuals by developing tailored action plans to overcome barriers and re-enter the workforce.- Delivered one-on-one coaching and facilitated group workshops to enhance employability skills, such as CV writing, interview techniques, and job search strategies.- Built strong relationships with local employers and stakeholders to identify and match job opportunities with participant skills and goals.- Monitored progress and provided ongoing encouragement, advice, and advocacy to ensure sustainable employment outcomes.- Maintained accurate and timely documentation, adhering to program compliance and performance metrics.- Designed and implemented targeted communication strategies to enhance program visibility and engagement with key stakeholders.- Created compelling marketing materials, including digital content, newsletters, and promotional campaigns, to support recruitment efforts and stakeholder outreach.- Coordinated internal and external communications, fostering collaboration between departments and external partners. Show less

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  COTSWOLD ENERGY CONSULTANTS LIMITED

  Jun 2023 - now

  Energy Consultant

  As a qualified Energy Consultant accredited by Elmhurst, I specialize in providing accurate and comprehensive Domestic Energy Performance Certificates (EPCs). My role focuses on helping homeowners, landlords, and property managers improve energy efficiency, ensure regulatory compliance, and achieve sustainability goals.- EPC Assessments: Conduct thorough assessments of domestic properties to generate accurate Energy Performance Certificates, adhering to industry standards and regulatory requirements.- Energy Efficiency Recommendations: Analyze property energy usage and provide actionable advice to improve efficiency, reduce energy consumption, and enhance environmental performance.- Regulatory Compliance: Stay updated with energy efficiency legislation and ensure that all assessments meet the latest compliance requirements.- Continuous Development: Participate in ongoing professional development and maintain accreditation through Elmhurst and other relevant organizations. Show less

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  Safran

  Sept 2024 - now

  Engagement Coordinator

  I work closely with the Management Team to plan and execute engagement events, drive internal communication strategies, and support ongoing business transformation initiatives. My role involves collaborating with internal and external stakeholders to deliver impactful outcomes aligned with organizational goals.- Event Planning & Engagement: Coordinate and manage employee engagement initiatives, including internal briefing sessions, communication updates, and collaborative projects.- Administrative Expertise: Provide comprehensive administrative support, including managing schedules, travel coordination, and preparing materials for meetings and presentations.- Internal Communication: Facilitate the flow of information across teams via electronic platforms, employee updates, and executive summaries, ensuring alignment with business objectives.- Continuous Improvement: Champion operational enhancements, contributing ideas that drive innovation and organizational growth. Show less