Rahul Vanarase

Experience

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  Capita

  Jan 2010 - Dec 2014

  Senior Finance Executive

  My main responsibilities were to make sure that Daily as well as Monthly activities to be completed on time without error as per agreed SLA

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  Vodafone India Services Private Limited

  Mar 2015 - Jun 2018

  Technical Support Executive

   Raising new Incident on BMC Remedy and Service Now for the Customer and assigning it to the resolver group Handling high priority incidents P1 and P2 and provide the update to the customer as per agreed timeline Device registration and re-provision, Manage Activations, Device Retire, Passcode reset, role assignment of devices as per the agreed client contract on mobile iron (Core) and on AirWatch portal. Complete the requests within the SLA Handle client escalations and interact with the resolver team accordingly Ensure to provide best quality for the incidents worked on (Target: 98%) Managing and tracking Process Updates and circulate it within the team Provide admin role to the chooser as requested by the customer RCA on SLA breached tickets to find the root cause and interact with the resolver team or the customer to provide further updates on it Continuous follow-up with the resolver team on high priority incident for quicker resolution Follow-up for Pending and In Progress ticket Weekly calls with the resolver team to take further actions on opened incidents Worked on monitoring tools like PRTG, Nimsoft monitoring, HP One, HP SIM and Foglight Alert raising and resolving on the customer servers pro-actively Mailbox management and handling the workflow single handedly Preparing Daily, monthly reports and circulate them with Line Manager or TSM as requested Change raising, work as a Change Coordinator while implementation New user creation, unlock existing user’s account through Active Directory Provision of the MobilePass token (Safenet) for new and existing users Provide training to the new joiners Show less

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  Wipro Technologies (India) Private Limited- Pune (India)

  Sept 2018 - Mar 2023

  Senior Administrator

   Configuring, Managing & Monitoring Corporate and Personal Devices Performing enterprise wipe on lost/stolen devices with immediate effect Handling Email, Application issues for iOS & Android Devices Application deployment on registered devices with the help of Application support team. Plan, create and deploy of policies and profiles as per the company’s requirement Creating user groups & assignment groups and applying policies to them Have performed Certificate renewal activity like APNS, DEP token and VPP Managing response and resolution SLA as per agreed timeline Resolving the user issue INC & service request via Teams, Email or WebEx session. Regular follow ups with customers with recommendations, updates and action plans. Creating change, get an approval and perform the activity on the production server Operational activities that includes weekly deletion and reporting Preparing WSR PPT (Weekly Service Review) and sharing with the management in weekly meet Preparing reports for all incidents & STAKS (closed, Resolved, Assigned, in progress and pending) as per management requirement Arrange conference call for all major/critical incidents and ensure it gets resolved within agreed SLA co-ordination with the Vendor for speedy resolution of Incidents Show less

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  Cognizant

  Apr 2023 - Aug 2023

  Infrastructure Technology Specialist
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  Barclays

  Sept 2023 - now

  Mobile Engineer

  Mobile Ops Engineer at Barclays