Krasimira Ivanova

Experience

• 

  HMR Brokers

  Nov 2012 - Apr 2015

  Supervisor / Juniour Recruiter and Trainer
• 

  The Dory, NY, USA

  May 2015 - Sept 2015

  Bartender / Assistant Manager
• 

  M. L. T. Investment Ltd.

  Apr 2017 - May 2018

  Supervisor / Training and Development

  Being part of the online gambling industry, I had the chance to train new employees and upgrade the knowledge of senior ones both with soft and hard skill trainings, create and implement training materials as well as onboard new trainers, supervisors and employees.My goal was to create a safe environment for staff, where they can fully expand their potential and skills. This led to higher employee satisfaction, therefore happier customers.

• 

  Freelance

  Jun 2018 - Jan 2019

  Freelancer
• 

  Fantastic Services Bulgaria

  Jan 2019 - Jun 2022

  Incredibly enriching experience, that gave me the chance to work closely with the Co-founder and CEO of Fantastic Services, Mr. Anton Skarlatov, as well as the Board of Directors and Senior Management team.I had the opportunity to effectively interact with cross-functional departments and their leaders, to facilitate and organise events and Monthly Senior Managers Meetings.I have managed CEO’s professional and personal schedules, travel arrangements, events and was trusted with handling confidential and sensitive information and documents.Immensely grateful for being supported in all my 'out of standard work' learnings, interests and courses, I was able to grow and incorporate everything I learn into my career. Show less In this role I have managed, coached and mentored 30+ Franchise Business Partners across diverse services into developing and growing their businesses. Overseeing their business KPIs and identifying their training needs, naturally lead to conducting soft skill trainings for FBPs, aligning them with company’s standards and vision while also working towards their personal goals (win-win model).I was honored to take part in each Annual Franchise Conference and to represent my whole department, speaking in front of Business Partners, Franchisees, guests and colleagues on our achievements and future plans.Awards:PM of the year 2019 - Highest On Time Rate amongst Franchise Business Partners I was managing.PM of the year 2020 - Highest Customer Satisfaction Rate amongst Franchise Business Partners I was managing. Show less

  • Personal Assistant to Director

    May 2021 - Jun 2022

  • Service Development Manager - Gardening Services

    Feb 2021 - Apr 2021

  • Performance Business Development Manager

    Jan 2019 - Jan 2021
• 

  Fantastic Services AU

  Nov 2023 - now

  Business Development Manager

  As a Business Development Manager at Fantastic Services Australia, I specialize in driving growth and expanding market presence in Melbourne, Sydney, and Perth. With a focus on tracking and improving service and market KPIs, increasing revenue, and building corporate relationships, I am dedicated to achieving tangible results. Let's connect and explore new business horizons together!