
Zsuzsa Apathy

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About me
Account Manager at BT Global Services
Education

University of Debrecen
2005 - 2010Master's Degree English Language and Literature/Letters
University of Debrecn
2006 - 2010Master's Degree Dutch/Flemish Language and Literature
University of Debrecen
2007 - 2009Diploma Business English Specialisation
University of Antwerp
2006 - 2007Dutch/Flemish Language and Literature
Experience

BT Global Services
Nov 2011 - now- Responsible for the business relationship with Tier 1 Mobile Network Operators and global voice carriers (mainly CEE, RUS, NL, DE)- End-to-end responsibility from ordering to delivery and billing- Building long-lasting customer relationships, satisfying customer needs to exploit up- and cross- selling opportunities- Planning and managing customer life cycle- Maximizing revenues by doing swap and bilateral deals- Achievement of major cost savings, EBITDA growth and stretching revenue generation- Regular participation in key international telecom conferences - Capacity Europe, Capacity CEE, ITW Chicago in order to find incremental business opportunities and to build customer relations further- Regular face-to-face customer meetings and international travel to customer events in order to find incremental business opportunities- Engagement at senior management level /up to C-level/ internally and externally- Proactive supplier management, negotiation of competitive supplier rates, conditions, quality and contractual framework for major supplier relationships- Exploiting new trading opportunities- Finding business growth opportunities with existing customers- Renewing existing and signing new contracts Show less
Account Manager
Mar 2015 - nowSales Professional
Apr 2014 - Mar 2015Desk Based Sales Professional
Nov 2013 - Apr 2014Installation Coordinator Supervisor
Dec 2012 - Nov 2013Installation Coordinator
Nov 2011 - Dec 2012
Licenses & Certifications

TechWomen Programme
BTJun 2019
ITIL® Foundation Certificate in IT Service Management
PeopleCertJan 2021
Honors & Awards
- Awarded to Zsuzsa ApathyRole Model Award BT Global Services May 2017 Growing the customer base with 200% in revenue
- Awarded to Zsuzsa ApathyRole Model Award BT ROC Management Oct 2015 Organising the BT Work Inspiration Programme in Debrecen, the first BT organised soft skill training for high school students, and building brand awareness.
Volunteer Experience
Member
Issued by European Volunteering Week on Sept 2015
Associated with Zsuzsa ApathyEnglish teacher
Issued by Lépéselőny Non-profit Organization on Mar 2007
Associated with Zsuzsa Apathy
Languages
- enEnglish
- duDutch
- geGerman
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