Zsuzsa Apathy

Zsuzsa Apathy

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location of Zsuzsa ApathyHungary

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  • Timeline

  • About me

    Account Manager at BT Global Services

  • Education

    • University of Debrecen

      2005 - 2010
      Master's Degree English Language and Literature/Letters
    • University of Debrecn

      2006 - 2010
      Master's Degree Dutch/Flemish Language and Literature
    • University of Debrecen

      2007 - 2009
      Diploma Business English Specialisation
    • University of Antwerp

      2006 - 2007
      Dutch/Flemish Language and Literature
  • Experience

    • BT Global Services

      Nov 2011 - now

      - Responsible for the business relationship with Tier 1 Mobile Network Operators and global voice carriers (mainly CEE, RUS, NL, DE)- End-to-end responsibility from ordering to delivery and billing- Building long-lasting customer relationships, satisfying customer needs to exploit up- and cross- selling opportunities- Planning and managing customer life cycle- Maximizing revenues by doing swap and bilateral deals- Achievement of major cost savings, EBITDA growth and stretching revenue generation- Regular participation in key international telecom conferences - Capacity Europe, Capacity CEE, ITW Chicago in order to find incremental business opportunities and to build customer relations further- Regular face-to-face customer meetings and international travel to customer events in order to find incremental business opportunities- Engagement at senior management level /up to C-level/ internally and externally- Proactive supplier management, negotiation of competitive supplier rates, conditions, quality and contractual framework for major supplier relationships- Exploiting new trading opportunities- Finding business growth opportunities with existing customers- Renewing existing and signing new contracts Show less

      • Account Manager

        Mar 2015 - now
      • Sales Professional

        Apr 2014 - Mar 2015
      • Desk Based Sales Professional

        Nov 2013 - Apr 2014
      • Installation Coordinator Supervisor

        Dec 2012 - Nov 2013
      • Installation Coordinator

        Nov 2011 - Dec 2012
  • Licenses & Certifications

    • TechWomen Programme

      BT
      Jun 2019
    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Jan 2021
  • Honors & Awards

    • Awarded to Zsuzsa Apathy
      Role Model Award BT Global Services May 2017 Growing the customer base with 200% in revenue
    • Awarded to Zsuzsa Apathy
      Role Model Award BT ROC Management Oct 2015 Organising the BT Work Inspiration Programme in Debrecen, the first BT organised soft skill training for high school students, and building brand awareness.
  • Volunteer Experience

    • Member

      Issued by European Volunteering Week on Sept 2015
      European Volunteering WeekAssociated with Zsuzsa Apathy
    • English teacher

      Issued by Lépéselőny Non-profit Organization on Mar 2007
      Lépéselőny Non-profit OrganizationAssociated with Zsuzsa Apathy